Mariano Armendariz
Houston,TX
Summary
Proven performer at HEB, adept in customer service and heavy lifting, ensuring order accuracy and high satisfaction rates. Excelled in time management and decision-making, significantly enhancing team efficiency. Demonstrated exceptional ability to meet service expectations, achieving a consistent customer approval rating. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Curbside Shopper
HEB
05.2024 - Current
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Maintained UPH of 150 & Effectiveness of 145%
Curbie
HEB
08.2023 - 05.2024
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Electrical And Computer Engineering
University of Texas At Austin
Austin, TX05.2028
High School Diploma -
Chavez High School
Houston, TX06.2024
Skills
- Reading Comprehension
- Brand representation
- Safety awareness
- Hand-Eye Coordination
- Order Accuracy
- Heavy Lifting
- Customer Service
- Decision-Making
Certification
AutoCAD Certified User- 01/27/2023
Languages
Spanish
Native or Bilingual
Timeline
Curbside Shopper
HEB
05.2024 - Current
Curbie
HEB
08.2023 - 05.2024
Bachelor of Science - Electrical And Computer Engineering
University of Texas At Austin
High School Diploma -
Chavez High School
AutoCAD Certified User- 01/27/2023
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