Mariano Castellanos

• Improved operational efficiency by streamlining processes and implementing cost-saving measures.
• Established and defined ambitious sales goals for the team, driving motivation and fostering a results-oriented environment."
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
• Implemented a comprehensive digital marketing strategy aimed at effectively attracting and acquiring new clients.

• Successfully generated sales for over 2,000 events, catering to both personal and corporate clients.
• Demonstrated expertise in event planning and execution, successfully orchestrating over 500 events ranging from intimate gatherings of 10 guests to large-scale functions accommodating up to 1,000 attendees.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Improved overall customer satisfaction by implementing new service standards and staff training programs.
• Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
• Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
• Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
• Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Director of Regional Information Services (LATAM)

• Strategically planned and organized the regional corporate technology strategy, ensuring seamless operations and alignment, while implementing PMI standards across all regional projects for uniformity and enhanced efficiency.
• Directed and collaborated in optimizing service delivery and centralization within the Shared Services Center, resulting in the creation and implementation of a service portfolio, improving service provision.
• Aligned shared services for banks, microfinance institutions, and regulated financial entities with regulatory compliance while preparing and presenting budgets and strategic plans to diverse executive levels, ensuring alignment with organizational objectives.

Regional Transformation Technology Project Manager May 2013-December 2014

• Designed and implemented a comprehensive strategy to ensure systematic technological regulatory compliance across 14 countries in Central America, the Middle East, Africa, and Eurasia.
• Provided expert guidance to financial institutions, ensuring adherence to regulatory compliance for technology and international standards, specifically leveraging the ISO/IEC 27002 standard ensuring standardized compliance practices across multiple regions and countries.

Latin American BYTE, Guatemala City October 2011-February 2013

Service Sales Manager

• Led the company's successful entry into the microfinance sector in Latin America and the Caribbean, establishing strategic partnerships with microfinance networks in Guatemala, El Salvador, and Honduras.
• Developed customized marketing standards specifically tailored for the microfinance sector, drawing the attention of BID (Inter-American Development Bank)-FOMIN towards implementing the Cloud Model for microfinance institutions.
• Designed the marketing strategy for the Core Banking system BYTE in a Cloud Model for Central America and the Caribbean.

MFSI, Guatemala City January 2007-February 2011

General Operations Manager

• Executed company budgets exceeding $1 million and devised comprehensive business plans.
• Collaborated in developing new business processes for clients and contributed to the Analysis and Design Software team for client business requirements.
• Enhanced operational efficiency across various departments including Accounting, Administration, Operations, Development, QA, Implementation, and Customer Support.
• Improved client relationships by implementing International Standards for Customer Service and CRM.
• Consistently met deadlines, budgets, and quality standards for software development projects spanning over 12 countries ranging across Asia, Africa, and Latin America.

Micro Finance Solutions Inc., Central Asia January 2004-December 2006

Regional Services Manager- Eurasia

• Managed budget activities for projects exceeding $600,000 while orchestrating the analysis, implementation, and coordination of the SIEM financial system (MIS) across micro-credit agencies in Kosovo, Kyrgyzstan, and Azerbaijan for FINCA, overseeing four managers and 200+ program users.
• Conducted training sessions for top-level managers in Central Asia, Georgia, and Kosovo.
• Engineered a high-availability system for registering loan transactions in Kyrgyzstan utilizing MS SQL 2000's "Alternate Synchronization Partner," in areas with no electricity or internet access.

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