Summary
Overview
Work History
Education
Skills
Timeline
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Mariano Lemus

Houston,PA

Summary

Individual with a strong customer service background; preach and practice a guest-obsessed culture in order build positive interactions with all incoming or future guests.

Overview

3
3
years of professional experience

Work History

Trainer - Service and Engagement

Target
Katy, TX
07.2022 - Current
  • Greet and interact with incoming guests, create a memorable experience for them.
  • Work in drive-up operations.
  • Manage and maintain the return counter, assist guests as needed.
  • Create a guest-obsessed culture to create a more personal experience.
  • Manage and bank money, this includes preparing registers for daily use and working thoroughly in cash office.
    Train new onboarding team members.

Brand Lead

Hollister
Houston, PA
01.2022 - 07.2022
  • Partner with associates to discuss store expectations and best practices, educate on promotional sales or incoming branding.
  • Discuss store metrics and incentives with management team; ensure success in all operations.
  • Lead merchandising and rebranding projects, follow floor plans all while upholding company folding and organization standards.
  • Train incoming associates, properly prepare brand representatives and stock associates for peak season to guarantee store success.
  • Oversee cash wrap and assist with registers as needed, this includes manager overrides, bulk-buyers, or security reasons.
  • Organize inventory audit days.
  • Supervise salesfloor and associate productivity, confirm they are pushing customer loyalty program.
  • Relocate to sister store and help as needed on more demanding days.

Brand Representative

Hollister
Houston, Texas
06.2021 - 12.2021
  • Create a welcoming and inviting environment for incoming guests; provide a positive experience for guests to look back on.
  • Promote rewards program, Club Cali, to all guests in order to maximize store loyalties and achieve daily incentive goals.
  • Partner with leaders to discuss promotional sales or new incoming collaborations; remerchandised the store accordingly.
  • Stock and backstock merchandise, uphold company standards on folding and branding expectations.
  • Tend to guests on registers as needed; meanwhile maintaining a clean work area, filling bags, work through damages, run go-backs.
  • Maintain clean and sanitary fitting room, ensure clothes is being processed and actively pushed back onto salesfloor.

Education

Bachelor of Science - Economics

University Of Houston
Houston
05-2026

Skills

  • Customer Support
  • Customer Relations
  • Money Handling
  • Loss Prevention
  • Fluent in Spanish and English
  • Store Maintenance
  • Product Knowledge
  • Relationship Building
  • Product Promotions

Timeline

Trainer - Service and Engagement

Target
07.2022 - Current

Brand Lead

Hollister
01.2022 - 07.2022

Brand Representative

Hollister
06.2021 - 12.2021

Bachelor of Science - Economics

University Of Houston

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Mariano Lemus