Mariano Marin
Columbus,Florida
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Residence Inn Marriott Easton
06.2024 - Current
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Complex Front Ofce Manager
Aloft Miami Doral
05.2023 - 06.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Ofce Manager
SpringHill Suites by Marriott
08.2020 - 05.2023
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Front Desk Supervisor / Night Manager
J.W Marriott
01.2016 - 03.2020
- As the Front Desk Supervisor I monitor the daily arrivals, run contingency reports, communicate with guest on the guest request application, monitor mobile check ins, respond to guest reviews, questions, and conversations on 3rd party sites such as booking.com, Expedia, TripAdvisor, Google, Marriott Extranet and more
- I also make sure all the American Airlines rooms are ready before their arrival and that all Elite status members are upgraded if possible, and send up amenities
- I also try to write 3 hand written notes per shift to send to 3 guest to ensure a good connection and check in
- As the guest relations manager I would greet all vip members and handle anything guest related as well as supervised over 10 people per shift
Front Desk Supervisor / Night Manager
Four Points by Sheraton
01.2014 - 01.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
Education
Highschool - Business Administration and Management
Coral Gables Senior High School
Coral Gables, FL01.2013
Skills
- Bilingual Communications
- Customer Service
- Creative Problem Solving
- Typing
- Fosse
- Lightspeed
- Visual one
- Multitasking
- Microsoft Office
- Word
- Excel
- Google Docs
- Computer Building and Repair
- Training and development background
- Training and development skill
- Team leadership expertise
- Team leadership strength
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Opera
Fosse
Light Speed
Timeline
Assistant General Manager
Residence Inn Marriott Easton
06.2024 - Current
Complex Front Ofce Manager
Aloft Miami Doral
05.2023 - 06.2024
Front Ofce Manager
SpringHill Suites by Marriott
08.2020 - 05.2023
Front Desk Supervisor / Night Manager
J.W Marriott
01.2016 - 03.2020
Front Desk Supervisor / Night Manager
Four Points by Sheraton
01.2014 - 01.2016
Highschool - Business Administration and Management
Coral Gables Senior High School
Similar Profiles
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
Anthony LestonAnthony Leston
MVO SUPERVISOR at NEW YORK DEPARTMENT MEDICALEXAMINERMVO SUPERVISOR at NEW YORK DEPARTMENT MEDICALEXAMINER
Joshua HouseJoshua House
Director of Operations, World Center Marriott at Towne ParkDirector of Operations, World Center Marriott at Towne Park