Mariano montero quesada
Ocoee
Summary
Dynamic leader with a proven track record at B2S and MAB, excelling in customer service and strategic planning. Spearheaded initiatives to enhance team productivity and foster inter-departmental transparency, achieving significant improvements in employee skill development and customer satisfaction. Expert in staff management and sales techniques, adept at driving growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
Manager
B2S
02.2020 - 01.2024
- Managed budgets for various departmental initiatives.
- Streamlined communication processes to foster transparency among departments.
- Conducted performance evaluations to identify areas for employee growth.
- Coordinated recruitment efforts to attract top talent.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Associate /Office Assistant
MAB
04.2016 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Lincoln School
San Jose, Costa Rica06-2012
Commercial Pilot - Aviation
ADF
Tamiami Airport03-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Strategic planning
- Shift scheduling
- Staff development
- Sales techniques
Languages
Spanish
English
Timeline
Manager
B2S
02.2020 - 01.2024
Sales Associate /Office Assistant
MAB
04.2016 - 01.2020
High School Diploma -
Lincoln School
Commercial Pilot - Aviation
ADF
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