Mariano Parra
Rialto,CA
Summary
Motivated, independent worker with high energy and great communication skills. Reliable and friendly professional. Able to work with little oversight and collaborate in team environments.
Overview
6
6
years of professional experience
Work History
Security Operations Manager
Securitas Security Services USA
Riverside
06.2023 - Current
- Implemented proactive measures such as firewalls, antivirus software, and intrusion detection systems to prevent malicious attacks.
- Analyzed system performance metrics regularly in order to identify any potential vulnerabilities or weaknesses.
- Reviewed vendor contracts prior to signing in order to ensure that they meet established standards for data privacy and protection.
- Created detailed reports summarizing security incidents and their resolutions.
- Provided technical support during incident response scenarios involving suspected malware infections or other threats.
- Monitored network activity for security incidents or breaches, responding as needed to protect systems and data.
- Developed and maintained security policies, procedures, and standards to ensure compliance with applicable regulations.
/Rec/Receptionis/Receptionist/Business Office Assistant
GP & CP Team Investments
Fontana
01.2021 - 04.2023
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled appointments for clients, customers, and other visitors.
Customer Service Representative
Aclara Technologies LLC
Rialto, CA
06.2018 - 11.2020
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
MBA - Business Administration
Anahuac
Mexico05-2018
Skills
- Business continuity planning
- Risk management strategies
- Mobile Device Management
- Disaster recovery procedures
- Security screening
- Daily status reports
- Computer proficiency
- Problem-solving abilities
- Knowledge of customer service practices
- Adaptability
- Bilingual (Spanish and English – Fluent)
- High attention to detail
- Strong work ethic
Timeline
Security Operations Manager
Securitas Security Services USA
06.2023 - Current
/Rec/Receptionis/Receptionist/Business Office Assistant
GP & CP Team Investments
01.2021 - 04.2023
Customer Service Representative
Aclara Technologies LLC
06.2018 - 11.2020
MBA - Business Administration
Anahuac