Mariano Perez
Brownsville
Summary
Dedicated team trainer with expertise in customer service, employee training, and performance monitoring. Electrical Technician in training committed to problem solving, installing, maintaining and repairing electrical systems. Committed to enhancing team skills and ensuring high-quality standards in fast-paced environments. Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cable Installer and Repairer
Family Assistance
Brownsville
04.2026 - Current
- Installed and repaired cable systems in residential and commercial settings.
- Conducted routine maintenance on cable lines to ensure optimal performance.
- Responded to customer service requests and addressed technical issues promptly.
- Utilized diagnostic tools to troubleshoot and resolve connectivity problems.
- Connected cables from devices like modems, routers and receivers to wall outlets.
- Configured customer settings for cable services such as internet, phone, and television programming.
Whataburger Team Trainer
Whataburger
Brownsville
09.2024 - Current
- Developed onboarding program for new team members on operational procedures and customer service standards, ensuring a smooth transition into the team.
- Led hands-on training sessions that improved team skills and aligned performance with company standards.
- Monitored team performance to ensure adherence to company policies and quality standards.
- Provided feedback and coaching to improve individual and team performance levels.
- Coached team members on best practices in customer service, enhancing overall customer satisfaction.
Education
High School Diploma -
Lopez Early College Highschool
Brownsville, TX05-2025
Some College (No Degree) - Electrical Technician
Southern Careers Institute
TX05-2026
Skills
- Customer service
- Employee training
- Team building
- Active listening
- Communication skills
- Time management
- Continuous improvement
- Problem-solving
- Reliability and punctuality
- Technical documentation
- Electrical troubleshooting
- Cable installation
- Attention to detail
- Equipment maintenance
Languages
English
Professional
Spanish
Professional
Certification
- Texas State Electrical Apprentice
Timeline
Cable Installer and Repairer
Family Assistance
04.2026 - Current
Whataburger Team Trainer
Whataburger
09.2024 - Current
High School Diploma -
Lopez Early College Highschool
Some College (No Degree) - Electrical Technician
Southern Careers Institute