Mariano Prado Quiros
Workforce Management Analyst | Data & P2P Support (Entry Procurement Transition)
San Rafael
Summary
Detail-oriented professional with 3+ years of experience in operations and Workforce Management (Real-Time Analysis). Strong background in data analysis, reporting, and supporting high-volume, process-driven environments. Experienced in generating reports on scheduling, attendance, and customer demand to support decision-making and operational efficiency. Seeking to contribute to Bacardi’s Buying Center by supporting Procure-to-Pay (P2P) processes, purchase order activities, and vendor coordination.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Workforce Management Analyst | Data & P2P Support
Bill Gosling Outsourcing
04.2023 - Current
- Generated and analyzed reports on scheduling, attendance, and customer demand to support operational planning and decision-making
- Monitored real-time performance and adjusted staffing based on call volume trends and business needs
- Produced daily and intraday reports to track KPIs, service levels, and operational efficiency
- Ensured data accuracy across multiple reports and systems in a high-volume environment
- Collaborated with stakeholders to optimize workforce utilization and improve process efficiency
- Provided insights and recommendations based on data trends to support business operations
Education
High School Diploma -
Sun Valley School
Santa Ana, San Jose 05.2001 -
Skills
- Procure-to-Pay (P2P) Support
- Purchase Orders (PO) & Purchase Requisitions (PR)
- Data Analysis & Reporting
- KPI & SLA Tracking
- Excel (Intermediate)
- ERP / SAP (Basic)
- Workforce Management (WFM)
- Vendor Coordination
- Process Compliance
- English B2
Timeline
Workforce Management Analyst | Data & P2P Support
Bill Gosling Outsourcing
04.2023 - Current
High School Diploma -
Sun Valley School
05.2001 -