MARIANO QUINONES
McDonough,GA
Summary
Dynamic and results-oriented professional with extensive experience at WILSON PROPERTY POOL CORP, adept in negotiation and operational leadership. Excelled in enhancing operational workflows and customer satisfaction, achieving significant cost savings. Skilled in conflict resolution and communication, consistently fostering positive relationships with customers, vendors, and teams. Proven track record of improving team productivity and project delivery times.
Overview
22
22
years of professional experience
Work History
Business Manager
WILSON PROPERTY POOL CORP
08.2008 - 11.2024
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Achieved significant cost savings by renegotiating contracts and optimizing supply chain logistics.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Improved project delivery times, setting clear milestones and regularly monitoring progress against objectives.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Customer Service Representative
American Express
02.2006 - 07.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Improved resolution time with effective problem-solving for customer complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Assistant Store Manager
BAG'N'BAGGAGE
03.2003 - 02.2006
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Psychology
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
BOCA RATON COMMUNITY HIGH SCHOOL
Boca Raton, FL06-2003
Skills
- Negotiation
- Operational leadership
- Documentation proficiency
- Consulting
- Reliability
- Multitasking
- Problem-solving aptitude
- Time management abilities
Languages
Spanish
Full Professional
Timeline
Business Manager
WILSON PROPERTY POOL CORP
08.2008 - 11.2024
Customer Service Representative
American Express
02.2006 - 07.2008
Assistant Store Manager
BAG'N'BAGGAGE
03.2003 - 02.2006
No Degree - Psychology
Florida Atlantic University
High School Diploma -
BOCA RATON COMMUNITY HIGH SCHOOL
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