Marian Wendy Baah
Middletown,NY
Summary
Cybersecurity and IT professional with a unique background in health insurance, banking, and customer service. Highly passionate, detail-oriented, and self-motivated with extensive knowledge. Possess an in-depth understanding of security control implementation and enforcement. Proven ability to proactively complete projects and assignments on time, working autonomously or in teams in a fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teaching Assistant, Cybersecurity Bootcamp
EDx Columbia Engineering Cybersecurity Boot Camp
07.2023 - Current
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Support instructor in teaching course material by pushing material to GitHub repositories, co-hosting Zoom meetings, and using student feedback and performance metrics to create more effective and engaging class sessions.
- Assisted instructor with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining an engaging and respectful educational environment by promoting discipline and cooperation.
- Stay up-to-date with the latest security trends, vulnerabilities, and industry best practices.
- Facilitates activities in small groups of 10 to reinforce concepts taught by class tutor.
- Completed daily reports on attendance and disciplinary performance for up to 40 students.
- Support students by answering questions on material reviewed in class and asynchronous modules and other necessary tools, and review homework feedback and grade projects.
- Assists instructor in setting up Azure Cloud environment to prepare for start of each class.
- Collaborate with Instructor to set up SIEM tool Splunk for Student hands-on demonstration.
Provider Service Representative
Anthem Blue Cross And Blue Shield
09.2020 - 08.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized my excellent analytical and problem-solving skills to meet customer call guidelines for service levels, and handle time and productivity.
- Decreased average response speed to provider queries by handling 3-4 chats simultaneously.
Customer Service Representative
Anthem Blue Cross And Blue Shield
12.2019 - 02.2020
- Answered constant flow of customer calls with minimal wait times to increase customer satisfaction surveys by 5%,
- Collaborated with partners in other departments or doctors’ offices to help resolve customer’s concerns.
- Clarified customer issues and determine root cause of problems to resolve product or service complaints.
Customer Service Specialist
Spa Breaks.com
03.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales by 10% by addressing customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Assisted with user awareness training on security best practices and procedures while using company website for purchases.
Insurance Customer Service Specialist
Domestic And General
03.2014 - 08.2017
- Managed over 50 incoming phone calls per day to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Assessed customer needs and recommended suitable insurance policies.
Education
Bachelor of Arts - Pscychology
University of Ghana
Accra-GhanaBootcamp - Certificate in Cybersecurity
Columbia Engineering Cybersecurity Boot Camp
New York, NY06.2023
Skills
- Windows and Linux Administration Techniques, Windows and Linux Hardening ,Vulnerability management, User-Awareness Training, Risk Management, Security Frameworks, SIEM(Splunk), Microsoft Azure Cloud, Ownership, Communication ,Use of Wireshark, Packet Analysis, Identity and Access Management, Cloud Security ,OS Hardening
- Tutoring Students
- Group and Individual Instruction
- Teacher Support and Collaboration
- Strong Work Ethic and Dependable
- Experience with Diverse Student Populations
- Facilitating Online Learning
Certification
Google Professional Certificates
- Google IT Support Professional Certificate
- Google Cybersecurity Professional Certificate:
- Foundations of Cybersecurity
- Play It Safe: Manage Security Risks.
- Connect and Protect: Networks and Network Security
- Tools of the Trade: Linux and SQL
Hobbies
Soccer, Hikes, Travel and Community Involvement
https://www.linkedin.com/in/wendybaah/
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Teaching Assistant, Cybersecurity Bootcamp
EDx Columbia Engineering Cybersecurity Boot Camp
07.2023 - Current
Provider Service Representative
Anthem Blue Cross And Blue Shield
09.2020 - 08.2022
Customer Service Representative
Anthem Blue Cross And Blue Shield
12.2019 - 02.2020
Customer Service Specialist
Spa Breaks.com
03.2018 - 06.2018
Insurance Customer Service Specialist
Domestic And General
03.2014 - 08.2017
Bachelor of Arts - Pscychology
University of Ghana
Bootcamp - Certificate in Cybersecurity
Columbia Engineering Cybersecurity Boot Camp
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