Summary
Overview
Work History
Education
Accomplishments
Languages
Timeline
Generic

Maria Paola Ferreyra

Summary

Dynamic and detail-oriented administrative professional with extensive experience in office management and customer service. Proven track record in maintaining accurate student records and implementing efficient procedures in educational settings. Skilled in using office software, including Word, PowerPoint, Excel, and Outlook to enhance communication and streamline operations. Committed to fostering collaboration among staff, families, and community partners to support student success and ensure compliance with regulatory standards.

Overview

13
13
years of professional experience

Work History

Registrar

Santa Teresa High School
San Jose, CA
04.2023 - Current
  • Supervised the Counseling Technician in managing clerical data tasks, ensuring timely completion of registration, degree conferrals, compliance measures, and accurate reporting.
  • Delegated daily tasks to meet critical deadlines for attendance reporting, schedule creation, and transcript evaluations.
  • Directed and ensured accuracy in data entry processes for student demographics using systems such as CalPads and Infinite Campus.
  • Trained staff in the creation and maintenance of digital data files and records, improving overall efficiency.
  • Served as the primary point of contact, delivering exceptional customer service to parents, students, social work agencies, and third-party verification companies.
  • Collaborated with faculty to ensure proper course availability and effective scheduling.
  • Facilitated seamless communication between faculty, advisors, deans, administrators, and students, resolving inquiries with friendly and knowledgeable support.
  • Collected, evaluated, and securely stored documents in permanent records, maintaining accuracy and ensuring compliance with legal requirements.

District Translator

Gilroy Unified School District
Gilroy, CA
02.2021 - 08.2021
  • Initiated and managed an Informational Re-Opening project, creating comprehensive documentation for parents and students regarding the return to in-person teaching.
  • Provided simultaneous and consecutive Spanish translation services at District Board meetings, ensuring clear communication for all attendees.
  • Organized the scheduling of translators to ensure equitable assignment of Board meeting duties.
  • Served as the primary Spanish interpreter for students' IEP (Individualized Education Program) meetings, facilitating effective communication between staff, students, and parents.
  • Collaborated with staff on the translation of essential student and parent documents, ensuring clarity and accessibility.
  • Assisted parents in navigating and accessing necessary services, acting as a key resource for community support.
  • Maintained up-to-date knowledge of industry trends and developments in translation services, applying best practices in all translation-related tasks.
  • Participated in workshops and seminars to stay current on translation techniques and best practices.

Assistant Teacher

Catalyst Kids
San Jose, CA
09.2018 - 02.2021
  • Conducted parent conferences and teacher workshops in the absence of the lead teacher, facilitating communication and collaboration.
  • Supervised small group activities, fostering a positive and engaging learning environment.
  • Maintained a safe and orderly classroom, ensuring a conducive atmosphere for learning.
  • Assessed student progress through observation, testing, and analysis of documentation from teachers and student work.
  • Organized instructional materials, bulletin boards, displays, and demonstrations to enhance the learning experience.
  • Participated in professional development workshops focused on innovative teaching strategies.
  • Evaluated student work using established criteria to ensure fair and consistent assessment.
  • Utilized technology, including computers, projectors, and iPads, to enrich lessons and engage students.
  • Facilitated communication between families and school personnel, particularly supporting Spanish-speaking families regarding students' academic progress.
  • Guided school workshops aimed at increasing parent engagement and involvement.
  • Developed and implemented lesson plans, study guides, and assessment guidelines aligned with state educational standards.

Crew Trainer

McDonald's
Hollister
11.2011 - 02.2018
  • Supervised training sessions to ensure compliance with all safety protocols and standards.
  • Conducted performance reviews for crew members, providing constructive feedback and guidance to support professional development.
  • Managed cash handling, crew member task assignments, and opening procedures in the absence of management, ensuring smooth operations.
  • Demonstrated proper equipment use to promote safety and efficiency in cashiering and food preparation.
  • Developed and implemented multitasking strategies to enhance order taking and food preparation processes.
  • Assisted management in formulating strategies to elevate customer service standards.
  • Collaborated with fellow trainers to create effective teaching methods for new concepts and procedures.
  • Communicated training improvements to management and other crew trainers to enhance transaction accuracy and operational effectiveness.

Education

Master of Arts - Linguistics

San Jose State University
San Jose, CA
05.2022

Associate of Arts - English

Gavilan College
Gilroy, CA
05-2021

Bachelor of Arts - Spanish Language with a Minor in Global Studies

CSU Monterey Bay
Seaside, CA
05.2018

Associate of Arts - Communication Studies

Gavilan College
Gilroy, CA
05-2016

Associate of Arts - Spanish Language And Literature

Gavilan College
Gilroy, CA
05-2016

Accomplishments

  • Capstone Research Project Award: Identity Representation in Gloria Anzaldua and Cherrie Moraga's Chicano Literature (2018)

Languages

Spanish
Native/ Bilingual

Timeline

Registrar

Santa Teresa High School
04.2023 - Current

District Translator

Gilroy Unified School District
02.2021 - 08.2021

Assistant Teacher

Catalyst Kids
09.2018 - 02.2021

Crew Trainer

McDonald's
11.2011 - 02.2018

Master of Arts - Linguistics

San Jose State University

Associate of Arts - English

Gavilan College

Bachelor of Arts - Spanish Language with a Minor in Global Studies

CSU Monterey Bay

Associate of Arts - Communication Studies

Gavilan College

Associate of Arts - Spanish Language And Literature

Gavilan College

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Maria Paola Ferreyra