Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIA CUESTA

Bronxville,NY

Summary

Dynamic banking professional with a proven track record at JP Morgan Chase, excelling in cash management and customer relationship building. Recognized for enhancing client satisfaction through tailored financial advice and effective cross-selling strategies. Adept at navigating complex transactions while ensuring compliance with financial regulations, fostering a collaborative team environment. Knowledgeable Relationship Banker with solid foundation in banking operations and customer service. Proven track record in facilitating seamless financial transactions and maintaining client relationships. Demonstrated ability in problem-solving and handling confidential information with utmost integrity.

Overview

10
10
years of professional experience

Work History

ASSOCIATE BANKER ME

JPMorgan Chase
04.2018 - Current
  • Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Balanced teller drawers and ATM cash.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Boosted branch revenue with diligent cross-selling of various banking products and services.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
  • Opened, closed, and updated accounts for customers.
  • Collaborated with team members to achieve sales targets and maintain high-quality customer service standards.
  • Educated customers on features and benefits of banking products and services.
  • Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
  • Referred customers to other banking departments for specialized services.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Monitored and verified suspicious activity on customer accounts.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Cross-sold credit cards, loans and other bank products.

Head Teller

RITECHECK CASHING
03.2015 - 02.2018
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Mentored junior tellers, fostering professional development and growth within the team.

Education

Bachelor of Arts - Speech Therapry

Lehman College
Bronx, NY

Associate of Applied Science - Liberal Arts And Sciences

Hostos Community College
Bronx, NY
06-2016

Skills

  • Financial planning
  • Branch operations
  • Teller support
  • Cash management
  • Teller experience
  • Customer service
  • Analytical thinking
  • Due diligence
  • Educating clients
  • Financial institution regulations
  • Risk management policies
  • Consumer banking
  • Opening and closing procedures
  • Reviewing documents
  • Bank sales
  • Relationship building
  • Dual control vaults
  • Customer Service-oriented
  • Money transfers
  • Check cashing and withdrawals
  • Cash handling
  • Audit support
  • Know your customer
  • Customer relationship management
  • Cross-selling and partner referrals
  • Money handling
  • Financial advice
  • Follow-up skills
  • Account updating
  • Customer education
  • ATM balancing
  • New account setup
  • Daily ledgers
  • Self-motivated nature
  • Developing customer relationships
  • Prospect calling
  • Risk mitigation

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

ASSOCIATE BANKER ME

JPMorgan Chase
04.2018 - Current

Head Teller

RITECHECK CASHING
03.2015 - 02.2018

Bachelor of Arts - Speech Therapry

Lehman College

Associate of Applied Science - Liberal Arts And Sciences

Hostos Community College

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MARIA CUESTA