Maria Paula
New York,NY
Summary
Luxury client experience professional with 4+ years in high end retail and hospitality. Proven expertise in building client relationships and delivering personalized luxury experiences. Skilled in clienteling, CRM management, and cross functional collaboration, with a strong understanding of luxury service standards. Committed to cultivating long term client loyalty and driving business growth through exceptional service.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Client Advisor
VACHERON CONSTANTIN
New York, NY
06.2024 - Current
- Build meaningful relationships with high-net-worth and international clientele through personalized service, attentive communication, and tailored product recommendations.
- Guide clients through an elevated boutique experience, presenting luxury timepieces, showcasing Maison heritage and craftsmanship, and supporting informed purchasing decisions.
Apply knowledge of haute horlogerie, complications, watchmaking traditions, and product features to enhance client engagement and product discovery.
Maintain detailed client profiles in VIEW CRM, including preferences, wishlists, contact information, and appointment requests, supporting effective clienteling and long-term relationship development.
Coordinate VIP appointments, collaborating with Sales Advisors, watchmakers, and cross-functional teams to deliver seamless, personalized client experiences.
Support the sales journey through client engagement, product inquiries, POS transactions, invoicing, and post-purchase assistance.
Facilitate watch sizing and coordinate after-sales service requests, repairs, and client follow-ups, ensuring clear communication and continuity of service to strengthen client loyalty.
Maintain elevated boutique presentation and hospitality standards, ensuring a welcoming, organized, and refined environment.
Coordinate operational priorities, inventory supplies, external vendors, and hospitality resources to support seamless boutique operations and consistent service delivery.
Collaborate with management and colleagues to resolve operational challenges, maintain workplace standards, and contribute to process improvements that enhance boutique efficiency.
Client Experience Coordinator
Tiffany and Co
New York, New York
11.2022 - 06.2024
- Delivered personalized luxury service to discerning clientele, creating memorable experiences aligned with Tiffany & Co.’s heritage, brand identity, and elevated service standards.
- Supported the client journey by anticipating individual needs, assisting with inquiries, and providing attentive, professional assistance throughout each visit.
- Maintained exceptional standards of boutique presentation, hospitality, organization, and attention to detail to create a refined and welcoming environment.
- Engaged with clients with discretion, professionalism, and sensitivity, ensuring personalized service and meaningful client interactions.
- Collaborated with colleagues to coordinate client-facing needs and deliver seamless, consistent service in a fast-paced luxury environment.
- Applied knowledge of Tiffany & Co.’s brand heritage, product presentation, and service expectations to enhance client engagement and uphold the Maison’s standards.
- Supported daily boutique operations, including organizational responsibilities, inventory-related tasks, and team coordination, contributing to operational efficiency and a polished client experience.
Education
Bachelor of Science - Business Administration And Management
Baruch College
New York, NY 09.2020 - 09.2023
Hospitality And Management -
E Cornell
Skills
- Product knowledge
- Luxury client relationship management
- Personalized selling and product recommendations
- Client engagement and relationship building
- Client follow up and retention
- VIP client service and appointment coordination
- Product presentation and storytelling
- CRM systems management
- POS
- Operational management
- Boutique operations
Timeline
Client Advisor
VACHERON CONSTANTIN
06.2024 - Current
Client Experience Coordinator
Tiffany and Co
11.2022 - 06.2024
Bachelor of Science - Business Administration And Management
Baruch College
09.2020 - 09.2023
Hospitality And Management -
E Cornell