Paula Sanchez
South Plainfield,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Appointment Clerk
Source Logistics
10.2022 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Reviewed order data to verify transactions and shipping dates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Operated computer systems, telephones, copiers and fax machines.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered several calls and email per day regarding appointment requests, concerns and inquiries.
- Provided accurate information and answered any questions regarding services or products.
Assistant and Costumer Service
JR Driving School
03.2019 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Created and maintained data entry logs to track data entry activities.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Sales Associate
2W Trade
04.2017 - 10.2017
- Responded to customer calls and emails to answer questions about products and services.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
Education
No Degree - Surgical Technology
FUNDACION UNIVERSITARIA DE CIENCIAS DE LA SALUD
BOGOTA, COLOMBIA High School Diploma -
GIMNASIO MAKARENKO
COLOMBIA12.2015
Skills
- Microsoft Office
- Google Docs
- System Updating
- Prepare documents
- Willingness to learn
- Inventory Databases
- Adaptability
- Active listening
- Computer skills
- Problem-solving skills
- Effective communication
- Teamwork
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Appointment Clerk
Source Logistics
10.2022 - 12.2023
Assistant and Costumer Service
JR Driving School
03.2019 - 08.2022
Sales Associate
2W Trade
04.2017 - 10.2017
No Degree - Surgical Technology
FUNDACION UNIVERSITARIA DE CIENCIAS DE LA SALUD
High School Diploma -
GIMNASIO MAKARENKO
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