Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Paula Cortes

GA

Summary

Experienced performance-focused, specialized in administrative position and patient care management. Strong ability to develop and nurture professional relationships, efficiently coordinate appointments, and execute diverse treatment procedures. Excellent communication, technical, and analytical skills to contribute effectively to healthcare teams' success.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Medical Support Assistant

DHA
01.2024 - Current
  • Determined nature and urgency of patient requests to refer patients to appropriate dental staff.
  • Performs the full range of receptionist, recordkeeping and miscellaneous clerical duties.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Coordinates and/or schedules patient appointments with other clinics or specialties
  • Use different systems Dentrix, Genesis, ISM, PRT and CDA to maintain and record patient data and generate reports.
  • Performed dental records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, direct calls to staff and scheduling patients.
  • Receives patients and visitors as the initial point of contact.
  • Maintains all patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification.
  • Monitors and communicates delays in scheduled appointments to the appropriate staff and patients
  • Referring patients to other specialty clinics, providing information to patients necessary to resolve complaints Interactions with both internal and external customers.
  • Obtaining dental information from patients, coordination information and actions related to patient care and servicesa.
  • Gathering and obtaining information from patients; reviewing electronic records,
  • Requesting records from other clinics over the phone and digitally.
  • Verifying and updating demographics -soldiers Ranks in the system

Dental Assistant Program Lead (Volunteer American Red Cross)

Red Cross
08.2023 - Current
  • Recruit, interview and schedule students
  • Maintain professionalism and conduct as stated in Red Cross Policy
  • Ensure that volunteer hours are recorded, tracked and documented
  • Maintain confidentiality, adhering to HIPPA regulations
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Plan, organize and host graduation for students
  • Work with Red Cross staff to create completion certificates to the students
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Service and kitchen Team Associates

Panda Express
01.2021 - 09.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Resolved issues quickly to maintain productivity goals.
  • Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.

Bus Assistant Elementary School

Okinawa Student Transportation
08.2016 - 05.2017
  • Collaborated with fellow transportation staff members to create an efficient and effective system for student pick-up and drop-off times.
  • Served as role model for students by demonstrating positive attitude, good moral character and integrity.
  • Assisted students with entering or exiting bus.
  • Enhanced passenger safety by diligently monitoring onboard activities and addressing any concerns.

Customer Experience Associate Cashier

Exchange Army
09.2015 - 12.2015
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Utilized advanced problem-solving skills in order to troubleshoot and resolve technical-related customer inquiries.
  • Maintained up-to-date knowledge of product and service changes.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

Nanny with Au Pair Cultural Care Program

Eleanor Donelli - Sponsor Family
06.2013 - 07.2015
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.

Retail Sales Associate

SIERNARCLEAN Cleanings products
01.2011 - 03.2013
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.

Academic Field Practice in Health and Work (Volunteer)

General Motors Colmotores
06.2010 - 12.2010
  • I had the opportunity to work with General Motors/ Colmotores Production Plant in Colombia for six consecutive months with the primary objective to integrate a new Physical Therapy program considering the demands and physical requirements under an employment scenario to develop preventive, corrective and administrative actions seeking an improvement in the quality of life of workers. Areas of emphasis:
  • Principles on ergonomics and anthropometrics on jobs positions and tools.
  • Execution of a proposal design for occupational health for managers.
  • Monitoring employees at each station

Retail Sales Associate

SANTORINI
06.2008 - 09.2009
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Education

Bachelor's - Business Administration

University of Maryland
College Park, MD
12.2022

Bachelor's - Physical Therapy

University of Rosario
Bogota, Colombia
02.2014

High school diploma -

Pierre the Fermat
Bogota, Colombia
12.2006

Skills

  • Detail Oriented
  • Medical record assessment
  • HIPAA Compliance Knowledge
  • Medical office administration
  • Customer Service
  • Patient-focused care
  • Microsoft Office Suite proficiency
  • Patient Records Maintenance

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Medical Support Assistant

DHA
01.2024 - Current

Dental Assistant Program Lead (Volunteer American Red Cross)

Red Cross
08.2023 - Current

Service and kitchen Team Associates

Panda Express
01.2021 - 09.2021

Bus Assistant Elementary School

Okinawa Student Transportation
08.2016 - 05.2017

Customer Experience Associate Cashier

Exchange Army
09.2015 - 12.2015

Nanny with Au Pair Cultural Care Program

Eleanor Donelli - Sponsor Family
06.2013 - 07.2015

Retail Sales Associate

SIERNARCLEAN Cleanings products
01.2011 - 03.2013

Academic Field Practice in Health and Work (Volunteer)

General Motors Colmotores
06.2010 - 12.2010

Retail Sales Associate

SANTORINI
06.2008 - 09.2009

Bachelor's - Business Administration

University of Maryland

Bachelor's - Physical Therapy

University of Rosario

High school diploma -

Pierre the Fermat

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Maria Paula Cortes