Maria Piveral
Clarinda,IA
Summary
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to use and develop leadership and analytical skills in the desired role.
Overview
20
20
years of professional experience
Work History
Customer Sales Representative
AKS Precision Ball Co.
01.2022 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
- Helped alarge volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified delivery schedules and processes.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
Administrative Clerk
NSK Bearing Plant
08.2011 - 04.2012
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
ESL Teacher (Remote)
VIPKIDS
05.2017 - 01.2022
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Sales Asso.
High Tech Electronics
06.2012 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Administrative Clerk
NSK Bearing Plant
08.2011 - 04.2012
- Entered data into the system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system changes to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Early Childhood Educator Assistant
Grandma's House Day Care
01.2011 - 08.2011
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
Elementary School Teacher
Academy for Christian Education
08.2009 - 12.2010
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
Sales Administrative Assistant
Suzuki Philippines
01.2008 - 08.2008
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
Marketing and Merchandising Reports Analyst
United Laboratories, Inc.
08.2006 - 01.2008
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Proactively communicated findings with relevant stakeholders through clear explanations and visualizations.
- Integrated disparate data sources into cohesive reports, facilitating comprehensive analysis of organizational performance.
- Maintained strict adherence to data privacy regulations while handling sensitive information.
Sales Administrative Assistant
Race Ventures Inc.
05.2005 - 08.2006
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Promoted teamwork among colleagues by assisting with overflow work from other departments when necessary to ensure deadlines were met consistently across the board.
- Leveraged CRM system to generate reports and analytics related to sales activities and revenue data.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
- Boosted sales team efficiency by providing timely administrative support and coordinating sales activities.
- Cultivated a positive work environment by maintaining professional relationships and contributing to team-wide initiatives to improve morale and productivity.
- Safeguarded sensitive company information through proper filing systems organization and confidentiality practices for all documents related to clients or transactions.
- Expedited contract execution by diligently reviewing documentation for accuracy and completeness before submission.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
Education
Bachelor of Arts - English
University Of Jose Rizal
Mandaluyong City04.2005
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Strategic planning
- Rapport and relationship building
- Persuasive negotiations
- Bilingual (English & Tagalog)
Timeline
Customer Sales Representative
AKS Precision Ball Co.
01.2022 - Current
ESL Teacher (Remote)
VIPKIDS
05.2017 - 01.2022
Sales Asso.
High Tech Electronics
06.2012 - 08.2018
Administrative Clerk
NSK Bearing Plant
08.2011 - 04.2012
Administrative Clerk
NSK Bearing Plant
08.2011 - 04.2012
Early Childhood Educator Assistant
Grandma's House Day Care
01.2011 - 08.2011
Elementary School Teacher
Academy for Christian Education
08.2009 - 12.2010
Sales Administrative Assistant
Suzuki Philippines
01.2008 - 08.2008
Marketing and Merchandising Reports Analyst
United Laboratories, Inc.
08.2006 - 01.2008
Sales Administrative Assistant
Race Ventures Inc.
05.2005 - 08.2006
Bachelor of Arts - English
University Of Jose Rizal
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