Overview
Work History
Timeline
GeneralManager
Maria Prendergast-Lunn

Maria Prendergast-Lunn

Hendersonville,NC

Overview

26
26
years of professional experience

Work History

General Manager

Audi Brown Auto Sales
09.1996 - 06.2004
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.

Night Manager

Pilot Corporation
10.1995 - 06.1997
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed Number employees in delivering smooth, productive night shift operations.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.

Supervisor of Factory Operations

General Motors Corporation CPC Tarrytown
08.1982 - 11.1993
  • Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
  • Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
  • Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
  • Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
  • Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
  • Reduced machine downtime for increased productivity by conducting regular maintenance checks and addressing issues promptly.
  • Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
  • Implemented lean manufacturing principles for a more streamlined workflow, leading to improved operational efficiency.
  • Spearheaded successful efforts towards achieving ISO certification, demonstrating a commitment to upholding industry standards of quality management systems within the factory operations unit.
  • Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.

Assistant Manager

McDonald’s
03.1978 - 04.1980
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Timeline

General Manager

Audi Brown Auto Sales
09.1996 - 06.2004

Night Manager

Pilot Corporation
10.1995 - 06.1997

Supervisor of Factory Operations

General Motors Corporation CPC Tarrytown
08.1982 - 11.1993

Assistant Manager

McDonald’s
03.1978 - 04.1980

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Maria Prendergast-Lunn