Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Work History
Administrative Support Assistant
Northwell Health - Division of Rheumatology & Orthopedics
Staten Island, NY
01.2021 - Current
Scheduling appointments
Insurance Verification
Scanning
Copayment collection
Batch reconciliation
Authorizations
Review encounter reports
Insurance eligibility
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Provided best-in-class support to team of rheumatology and orthopedic doctors, closely monitoring activity to best meet needs.
Practice Billing Associate
Northwell Health – Cohen’s Childrens Pediatrics & Behavorial Health
Staten, NY
01.2019 - 01.2020
Submitted claims for 17 pediatric subspecialty physicians.
Worked with Soarian, GECB, and Allscripts.
TES edits – Reviewed and corrected claims.
Time Reception Report – Scheduled patient list with copayments
Stockamp/Ontrac – Reviewed and resolved denied claims, referral tracking.
Missing Charge Report – Worked encounters without charges
Credit Report – Determined if a credit was a true refund to patient
Reviewed encounters with incomplete insurance
Reviewed unviewed insurance eligibility responses
Assisted front desk when needed.
Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
Researched portals issues related to non-payment within e-billing vendor portals.
Assisted clients and attorneys with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
Surgical Scheduling Coordinator
Regional Orthopedics
Staten Island, NY
01.2016 - 01.2019
Complete and submit orthopedic surgical booking forms to Metropolitan Surgical
Institute (NJ), NYU Langone Orthopedic Hospital (NY), and Hospital for Joint Disease (NY)
Work with EPIC for creating new medical records for NYU and HJD, enter operative reports, upload patient medical records
Schedule pre-admission testing
Book OR times
Complete and submit pain management booking forms for procedures and surgeries to Metropolitan Surgical Institute (NJ) and Gramercy Surgery Center (NY)
Constant contact with patient Primary Care Physicians, Cardiologist, Pulmonologist, other specialty doctors to obtain necessary medical clearances, EKG’s, Stress Echo,
PFT, etc
Verify and obtain insurance certification for surgeries and pain management procedures.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Scheduled procedures, surgeries and doctor appointments for average of 80 patients per daily.
Accounts Receivables Representative
AdvantEdge Healthcare Solutions
08.2011 - 07.2015
Appealed denied claims
Claims corrections
Insurance eligibility and verification
Claim resubmissions
Coordination of benefits review
Payment posting
Collections of copayments
Insurance collections projects
Prepared and mailed invoices to customers, processed payments and documented account updates.
Responded to inbound inquiries regarding accounts and payments.
Made outbound calls to vendors and customers to discuss and resolve account needs.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Investigated daily variances and corrected errors to resolve discrepancies.
Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
Reported financial data and updated financial records in ledgers and journals.
Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.
Generated invoices upon receipt of billing information and tracked collection progress.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Authorization Specialist
Staten Island Pulmonary Associates
Staten Island, NY
04.2010 - 02.2011
Obtained authorizations for radiology imaging tests and sleep studies for a high volume pulmonary practice.
Ordered DME for CPAP, BIPAP, and Oxygen.
Educated patients on eligibility and affordability options by offering insightful information.
Senior Executive Administrative Assistant
UBS Financial Services
Weehawken, NJ
12.2006 - 03.2010
Maintained thorough product knowledge of credit union products and services.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Organized and coordinated conferences and monthly meetings.
Processed travel expenses and reimbursements for executive team and senior management group.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Created expense reports, budgets and filing systems for management team.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Filed paperwork and organized computer-based information.
Answered high volume of phone calls and email inquiries.
Handled incoming and outgoing mail, email and faxes.
Worked with senior management to initiate new projects and assist in various processes.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Took notes and dictation at meetings.
Coordinated events and worked on ad hoc projects.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Screened personal and business calls and directed to appropriate party.
Upheld strict timetables by maintaining accurate, balanced calendars.
Accounts Receivable Manager
Island Computer Billing Services
Staten Islan, NY
10.2000 - 12.2006
Prepared bills receivable, invoices and bank deposits.
Posted customer payments by recording cash, checks and credit card transactions.
Verified discrepancies and resolved clients' billing issues
Processed incoming payments in accordance with established financial policies.
Reconciled daily AR ledger and verified proper posting.
Completed daily process adjustments to maintain accuracy.
Updated aging reports based on daily audits.
Posted revenues by verifying and entering transactions from lock box and local deposits.
Maintained records by imaging invoices, debits and credits.
Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Complied with established internal controls and policies.
Resolved valid or authorized deductions by entering adjusting entries.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Recruited, interviewed, hired and trained 4 employees and implemented mentoring program to promote positive feedback and engagement.
Prepared internal and regulatory financial reports, balance sheets and income statements.
Recruited, interviewed, hired and trained 5 employees and implemented mentoring program to promote positive feedback and engagement.
Supported Administrative Manager and Billing Manager with special projects and additional job duties.
Identified improvement changes regarding key processes for internal controls and accounting procedures.
Established and checked coding procedures, monitored reports and updated internal files.
Office Manager
Dr. Charles F. Barbieri
Brooklyn, New York
09.1992 - 04.1995
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for department managers.
Coached new hires on company processes while managing employees to achieve maximum production.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Education
Bachelor of Science - Business Management
St. Francis College
Brooklyn, NY
Skills
Confidentiality and Data Protection
Business Correspondence
Document and File Management
Calendar Preparation
Administrative Duties
Insurance Eligibility Verifications
Correspondence Typing
Strong Organizational Skills
Administrative and Clerical Support
Office Supplies and Inventory
AR/AP
Customer Experience
Languages
Italian
Native or Bilingual
Timeline
Administrative Support Assistant
Northwell Health - Division of Rheumatology & Orthopedics
01.2021 - Current
Practice Billing Associate
Northwell Health – Cohen’s Childrens Pediatrics & Behavorial Health
01.2019 - 01.2020
Surgical Scheduling Coordinator
Regional Orthopedics
01.2016 - 01.2019
Accounts Receivables Representative
AdvantEdge Healthcare Solutions
08.2011 - 07.2015
Authorization Specialist
Staten Island Pulmonary Associates
04.2010 - 02.2011
Senior Executive Administrative Assistant
UBS Financial Services
12.2006 - 03.2010
Accounts Receivable Manager
Island Computer Billing Services
10.2000 - 12.2006
Office Manager
Dr. Charles F. Barbieri
09.1992 - 04.1995
Bachelor of Science - Business Management
St. Francis College
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