Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARIA RACHEL SCHRANZ

Summary

Self-driven, analytical skills and problem-solving abilities. Highly organized and proactive. Dedicated to efficiency and reliability in personal work and collaborative with other team members. Extensive experience in operation and managerial in a fast paced environments.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Dispatch Assistant

Frugal Logistics Inc.
08.2021 - Current
  • Maintained professional relationship with customers, shippers, receivers and drivers to increase trust, reliability and rapport.
  • Closely monitored dispatch board to triage and prioritize daily calls.
  • Utilized dispatch software for data entry.
  • Scheduled deliveries and pickups according to customers needs.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Communicated with customers to provide delivery updates and resolution.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Monitored emails and responded to customers and drivers for resolutions on issues.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.



Caregiver, Special Needs

Self-Employed
06.2019 - 08.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Sales and Marketing Manager

Hino Cebu
10.2018 - 04.2019
  • Managed sales promotions and marketing strategies on major social media sites.
  • Analyzed sales and marketing data for improved strategies.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.

Real Estate Broker

Self Employed
01.2016 - 09.2018
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Arranged for inspections and surveys of sold properties.

Branch Head

Philippine Savings Bank
09.2010 - 11.2015
  • Examined customer loan applications for loan approvals and denials. Closed average of loans per month.
  • Increased overall annual sales by incorporating several quality process improvements within branch.
  • Resolved various issues impacting sales management and business operations.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.

Financial Consultant

Pru Life UK
02.2008 - 08.2010
  • Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
  • Facilitated presentation and recommendation of services by optimizing client relationships.
  • Assisted clients with estate planning to organize distribution of assets based on client wishes.

Operation Manager

Trailblazers Lending Inc.
02.2000 - 05.2007
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Bank Cashier

RCBC Savings Bank
02.1996 - 01.2000
  • Balanced cash in vault daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash in vault.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Assisted with training of new tellers, new accounts clerk (CSR) and loan staffs on policies and procedures.

New Accounts Clerk/CSR, Sales

Metropolitan Bank & Trust Company
09.1993 - 01.1996
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries, account opening and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Bank Teller

Metropolitan Bank & Trust Company
09.1990 - 08.1993
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Data Encoder

Metropolitan Cebu Water District
01.1990 - 07.1990
  • Completed daily data back-up to secure records.
  • Processed customer and account source documents by reviewing data for deficiencies and errors.
  • Maintained database by entering new and updated customers information and bills payments.
  • Maintained daily production logs of activities and completed work.

Education

Bachelor of Science - Computer Science

University of San Jose Recoletos
Magallanes St. Cebu City Philippines
10.1989

Skills

  • Analytical and Organizational Skills
  • Team Meetings, Guidance and Directions
  • Handle Communications, Problem Assessment & Creative Solutions
  • Training New Hires
  • Microsoft Office, Excel, Power Point, Macropoint, Scheduling Portals
  • Dispatch Operations
  • Customer Relationship Management
  • Database Maintenance

Certification


  • ISO 9001:2015 - Quality Management System Familiarization Course - August 30, 2017
  • ISM/ISO 9001:2015 Internal Auditor's Training Course - August 31, 2017
  • Professional Regulatory Board of Real Estate Service - Republic of the Philippines - June 15, 2015
  • Housing and Land Use Regulatory Board - Republic of the Philippines - June 23, 2015

Timeline

Dispatch Assistant

Frugal Logistics Inc.
08.2021 - Current

Caregiver, Special Needs

Self-Employed
06.2019 - 08.2021

Sales and Marketing Manager

Hino Cebu
10.2018 - 04.2019

Real Estate Broker

Self Employed
01.2016 - 09.2018

Branch Head

Philippine Savings Bank
09.2010 - 11.2015

Financial Consultant

Pru Life UK
02.2008 - 08.2010

Operation Manager

Trailblazers Lending Inc.
02.2000 - 05.2007

Bank Cashier

RCBC Savings Bank
02.1996 - 01.2000

New Accounts Clerk/CSR, Sales

Metropolitan Bank & Trust Company
09.1993 - 01.1996

Bank Teller

Metropolitan Bank & Trust Company
09.1990 - 08.1993

Data Encoder

Metropolitan Cebu Water District
01.1990 - 07.1990

Bachelor of Science - Computer Science

University of San Jose Recoletos

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MARIA RACHEL SCHRANZ