MARIA RACHEL SCHRANZ
Summary
Self-driven, analytical skills and problem-solving abilities. Highly organized and proactive. Dedicated to efficiency and reliability in personal work and collaborative with other team members. Extensive experience in operation and managerial in a fast paced environments.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Dispatch Assistant
Frugal Logistics Inc.
345 I St., Los Baños, CA 93635 USA(On-Site)
08.2021 - Current
- Maintained professional relationship with customers, shippers, receivers and drivers to increase trust, reliability and rapport.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Utilized dispatch software for data entry.
- Scheduled deliveries and pickups according to customers needs.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with customers to provide delivery updates and resolution.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Monitored emails and responded to customers and drivers for resolutions on issues.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Caregiver, Special Needs
Self-Employed
San Francisco, CA
06.2019 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
Sales and Marketing Manager
Hino Cebu
Juan Luna Avenue Cebu City Philippines (On-Site)
10.2018 - 04.2019
- Managed sales promotions and marketing strategies on major social media sites.
- Analyzed sales and marketing data for improved strategies.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
Real Estate Broker
Self Employed
Cebu City Philippines (On-Site)
01.2016 - 09.2018
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Arranged for inspections and surveys of sold properties.
Branch Head
Philippine Savings Bank
M. Cuenco Ave, Apas Cebu City 6000 Philippines (On-Site)
09.2010 - 11.2015
- Examined customer loan applications for loan approvals and denials. Closed average of loans per month.
- Increased overall annual sales by incorporating several quality process improvements within branch.
- Resolved various issues impacting sales management and business operations.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Financial Consultant
Pru Life UK
TGU Tower, Salinas Dr Apas Cebu City Philippines (On-Site)
02.2008 - 08.2010
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Assisted clients with estate planning to organize distribution of assets based on client wishes.
Operation Manager
Trailblazers Lending Inc.
Genes Compound Basak Pardo Cebu Philippines (On-Site)
02.2000 - 05.2007
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Bank Cashier
RCBC Savings Bank
N Escario St. Cebu City Philippines (On-Site)
02.1996 - 01.2000
- Balanced cash in vault daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash in vault.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Monitored and reported suspicious activity in line with bank security policies.
- Assisted with training of new tellers, new accounts clerk (CSR) and loan staffs on policies and procedures.
New Accounts Clerk/CSR, Sales
Metropolitan Bank & Trust Company
Archbishop Reyes Ave. Cebu City Philippines (On-Site)
09.1993 - 01.1996
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries, account opening and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bank Teller
Metropolitan Bank & Trust Company
Metrobank Plaza Fuente Osmeña Cebu Philippines (On-Site)
09.1990 - 08.1993
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Data Encoder
Metropolitan Cebu Water District
Magallanes St. Cebu City Philippines (On-Site)
01.1990 - 07.1990
- Completed daily data back-up to secure records.
- Processed customer and account source documents by reviewing data for deficiencies and errors.
- Maintained database by entering new and updated customers information and bills payments.
- Maintained daily production logs of activities and completed work.
Education
Bachelor of Science - Computer Science
University of San Jose Recoletos
Magallanes St. Cebu City Philippines10.1989
Skills
- Analytical and Organizational Skills
- Team Meetings, Guidance and Directions
- Handle Communications, Problem Assessment & Creative Solutions
- Training New Hires
- Microsoft Office, Excel, Power Point, Macropoint, Scheduling Portals
- Dispatch Operations
- Customer Relationship Management
- Database Maintenance
Certification
- ISO 9001:2015 - Quality Management System Familiarization Course - August 30, 2017
- ISM/ISO 9001:2015 Internal Auditor's Training Course - August 31, 2017
- Professional Regulatory Board of Real Estate Service - Republic of the Philippines - June 15, 2015
- Housing and Land Use Regulatory Board - Republic of the Philippines - June 23, 2015
Timeline
Dispatch Assistant
Frugal Logistics Inc.
08.2021 - Current
Caregiver, Special Needs
Self-Employed
06.2019 - 08.2021
Sales and Marketing Manager
Hino Cebu
10.2018 - 04.2019
Real Estate Broker
Self Employed
01.2016 - 09.2018
Branch Head
Philippine Savings Bank
09.2010 - 11.2015
Financial Consultant
Pru Life UK
02.2008 - 08.2010
Operation Manager
Trailblazers Lending Inc.
02.2000 - 05.2007
Bank Cashier
RCBC Savings Bank
02.1996 - 01.2000
New Accounts Clerk/CSR, Sales
Metropolitan Bank & Trust Company
09.1993 - 01.1996
Bank Teller
Metropolitan Bank & Trust Company
09.1990 - 08.1993
Data Encoder
Metropolitan Cebu Water District
01.1990 - 07.1990
Bachelor of Science - Computer Science
University of San Jose Recoletos