Maria Ramos
San Francisco,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant III
UCSF
08.2023 - Current
- Maintain a professional and organized reception area, welcoming and checking in approximately 150 clients daily
- Manage front desk operations, including call triage, and guide visitors to the appropriate clinicians
- Assist in handling administrative tasks related to clinical emergencies and day-to-day clinic operations
- Manage referral information, receive packages, and provide clients with up-to-date information
- Input evaluation data, schedule medical follow-up appointments, and oversee grant application processes
- Handle client phone inquiries and iPad usage, create schedules, and manage operational requirements
- Administer surveys, optimize clinic space utilization, and provide administrative support for maintenance tasks
- Contribute to onboarding trainees and new hires, offer training to temporary administrative staff, and perform other assigned tasks
- Monitor IT inventory, maintain communication with IT departments, and oversee office equipment maintenance
- Set up technology for meetings and training sessions, implement updates and equipment changes
- Offer suggestions for program technology requirements and support future planning
- Provide comprehensive administrative support to leadership, including the recording and distribution of meeting minutes.
Information Security Analyst Intern
Twitter
08.2022 - 01.2023
- Thoroughly investigated and promptly addressed phishing attempts, safeguarding employees and company assets against malicious attacks, thus ensuring enhanced security measures were in place
- Proficiently generated certificate signing requests, requested certificates, and diligently stored them in repositories on a daily basis using an Apache server, resulting in the secure and protected status of websites
- Proactively contacted users who may be in violation of endpoint policy using a comprehensive communication platform, ensuring adherence to regulations and fostering a secure environment
- Streamlined the process of obtaining proxy firewall access or modifying network firewall ACLs to accommodate users' service/application needs, ensuring a seamless and expedient experience
- Methodically triaged upstream vulnerability reports, promptly alerting the relevant teams, and diligently recording data in VulnsDB as required, ensuring comprehensive management of security issues
- Executed strong logical/critical thinking abilities and analyzed security events (Windows event logs, Linux syslog and audit, network traffic, IDS events for malicious intent, SIEM alerts)
- Developed and implemented automation workflows using Tines to facilitate rapid response and analysis, enabling quicker and more efficient handling of security incidents.
Visa Administrative/Operations Assistant
VFS Global
10.2021 - 03.2022
- Effectively managed daily appointment schedules, ensuring applicants received their visas in a timely manner for their planned trips
- Successfully assisted an average of 40 customers daily with their visa applications, prioritizing tight timelines and facilitating their direct submission to the Consulate of France
- Efficiently dispatched an average of 40 visa applications daily to reliable delivery services for prompt submission to the Consulate of France, ensuring timely processing and determination of visa status
- Processed numerous transactions per hour by adeptly collecting visa fees from customers, ensuring a smooth and seamless payment process for their visa applications
- Skillfully collected biometric data, including fingerprints, from an average of 25 customers per day utilizing a state-of-the-art fingerprinting system, ensuring accurate and reliable data.
Administrative Assistant
European Auto Repair Shop
08.2020 - 01.2021
- Registered, updated, and maintained client information to keep accurate attendance records
- Effectively managed a high volume of phone calls and client messages, addressing inquiries related to vehicle information and other issues
- Filed, organized, faxed, and photocopied documents pertaining to client information and vehicles, ensuring an alphabetical order for convenient access
- Gathered vehicle insurance information for invoicing and facilitated the collection of payments
- Oversaw daily shipping and receiving of packages/mail, maintaining inventory control.
Security Officer
Allied Universal Security Services
12.2017 - 04.2020
- Reported safety concerns, security breaches, and any unusual circumstances to prevent potential harm or risks
- Ensuring the protection of the building by securely locking gates and doors at entrances and exits
- Conducted regular patrols of industrial or commercial premises to detect and deter intrusions or theft
- Maintained a vigilant watch over security footage on a daily basis to promptly identify and respond to any suspicious activity.
Product Specialist
Apple
10.2019 - 01.2020
- Accurately assessed customer needs and provided tailored solutions to ensure customer satisfaction
- Delivered exceptional customer experiences in a dynamic, fast-paced environment
- Efficiently set up new products for customers, enabling them to navigate with ease
- Effectively resolved product-related issues for customers, ensuring a worry-free experience.
Lead Retail Sales Associate
T-Mobile
12.2015 - 06.2017
- Consistently surpassed monthly revenue goals by acquiring new customer accounts
- Collaborated closely with store management to ensure the smooth opening, closing, and day-to-day operations of the retail facility, maintaining a clean and organized store appearance, back room, and work area
- Executed accurate paperwork and transactions to uphold compliance standards and prevent errors or violations
- Assisted customers with phone-related issues, such as performing factory resets, rebooting applications, and installing software updates, ensuring optimal functionality and customer satisfaction.
Education
Business Communications, Computer Science 101/102 with specialized training in AWS -
Year Up
San Francisco, CA01.2023
Bachelor of Art - Criminal Justice
San Francisco State University
San Francisco, CA06.2020
Skills
- Red Canary
- Splunk
- Carbon Black
- Jira/Confluence
- Tines
- Uptycs
- Epic
- Bilingual: Spanish/English
- AWS Certified Cloud Practitioner
- Microsoft Office/GSuite
- Office Management
- QuickBooks
- VMWare
- VPN
- Problem-solving
- Communication skills
- Collaboration skills
- Staff Training
- Attention to detail
- Data Entry
- Invoice Processing
- Spreadsheet Management
- Expense Reporting
- Customer and Client Relations
Certification
- AWS Certified Cloud Practitioner, 08/2022
- AWS Security Essentials, 09/2022
- Architecting on AWS, 09/2022
- Pre-Security – TryHackMe, 11/2022
- Intro to Cybersecurity – TryHackMe, 09/2022
Timeline
Administrative Assistant III
UCSF
08.2023 - Current
Information Security Analyst Intern
Twitter
08.2022 - 01.2023
Visa Administrative/Operations Assistant
VFS Global
10.2021 - 03.2022
Administrative Assistant
European Auto Repair Shop
08.2020 - 01.2021
Product Specialist
Apple
10.2019 - 01.2020
Security Officer
Allied Universal Security Services
12.2017 - 04.2020
Lead Retail Sales Associate
T-Mobile
12.2015 - 06.2017
Business Communications, Computer Science 101/102 with specialized training in AWS -
Year Up
Bachelor of Art - Criminal Justice
San Francisco State University