Maria Renee Ramos
Riverside,CA
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
Work History
Branch Manager
BANPRO
01.2008 - 01.2020
- Responsible of 53 team under charge of Banpro's largest branches, two windows with cashiers and banking services
- Responsible for reducing administrative expenses, increasing deposit portfolio, increasing non-financial income and decreasing financial expenses to achieve profitability of branches under charge.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Reviewed and edited loan and deposit CD agreements to enhance clarity and monitor compliance with requirements.
Sales Supervisor
CCN
03.2007 - 09.2008
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- 5 vendors under my charge and part of my functions was Supervise he compliance effective and efficient of routes for each seller, verify presence of our brands in each point of sale under my territory.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Focused on meeting goals and objectives in highly competitive environment.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services
General Site Manager
Esso Standard Oil Ltd
01.2005 - 01.2008
- General Site Manager (C-Store + Gas Station) leading a team of 33 associates.
- Responsible of P&L store budget, controlling adequate inventory management of 1300 articles, analysis of monthly margins, analysis and competition benchmarking.
- Worked to become safest station at national level, obtaining gold award.
- Oversaw all daily office operations and equipment maintenance.
- Maintained records and logs of work performed and materials and equipment used.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Bachelor of Science - Business Administration And Management
12.2004
High School Diploma -
12.1999
Success Path
2010
Seminar Steps Toward Success
Microsoft Excel 2007 Advanced Level New Horizons/ -
2009
No Degree - Teaching English As A Second Language (ESL)
2007
Skills
- Sales Expertise
- Document Flow Coordination
- Client Acquisition
- Reporting Familiarity
- Excellent Communication Skills
- Cost and Budget Analysis
- Staff Supervision
- Conflict Resolution
- Customer and Vendor Relations
- Financial Services
- Key Performance Indicators (KPI)
- Client Relationship Management
- Staff Training
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Branch Manager - BANPRO
01.2008 - 01.2020
Sales Supervisor - CCN
03.2007 - 09.2008
General Site Manager - Esso Standard Oil Ltd
01.2005 - 01.2008
Central American University (UCA) - Bachelor of Science, Business Administration And Management
Central America College (CCC) - High School Diploma,
Pacific Institute - , Success Path
Computer Learning Center - Microsoft Excel 2007 Advanced Level New Horizons/,
Nicaraguan Cultural Center - No Degree, Teaching English As A Second Language (ESL)