Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Rita Bailey

Charlotte,NC

Summary

Trilingual (Portuguese, English, Spanish) professional motivated sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Home Furniture Consultant (HFC)

Value City Furniture (USA)
12.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • By implementing effective sales strategies and having a comprehensive understanding of our products, I consistently maintained top-seller status month after month and exceeded sales goals by 12%.
  • Boosted average transaction values by integrating financing and warranties into client interactions, consistently achieving remarkable 30% month-over-month increase in profitability.
  • Through personalized interactions and strategic follow-up, I consistently achieved conversion rates of between 12% and 18% for prospective clients, resulting in successful sales outcomes.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • I assisted in training new staff members on company policies, product information, and sales techniques for onboarding experience.

Licensed Insurance Sales Agent

Self Employed (USA)
03.2021 - 11.2022
  • Contacted potential clients and created rapport by networking, cold calling, and referrals.
  • Consistently scheduled over 20 in-person appointments weekly for sales presentations, employing clear and persuasive communication tactics to successfully close sales with new clients in the senior market.
  • Conducted regular follow-ups with prospective clients, nurturing leads and converting them into loyal customers.
  • Educated customers on policy features, benefits, and options, allowing them to make informed decisions about their coverage.
  • Developed sales strategies to increase sales of insurance policies.
  • Negotiated contracts with clients to establish best coverage with lowest cost.

Documents Dispatcher

Self Employed (Italy)
12.2017 - 07.2019
  • Designed and launched a successful business that generated 30+ monthly customers through efficient prospecting with referrals, partnerships, and social media marketing
  • Communicated with Italian public agencies to obtain civil documents such as birth, marriage, baptism, and death certificates
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Area Sales Manager

Marisa S/A (Brazil)
07.2014 - 08.2016
  • Initiated and led a dynamic team, growing from 60 to over 750 sales representatives, provided comprehensive training and development initiatives, leading to a sustained 20% monthly sales growth.
  • Implemented innovative strategies to increase product visibility and sales revenue within the assigned territory.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
  • Developed sales strategy based on research of consumer buying trends and market conditions.

Education

Associate Degree in Management Processes -

Green City University Center
Parana, Brazil
02.2020

Skills

  • Relationship Building
  • Creative Thinking Capacity
  • Conflict resolution techniques
  • Sales Techniques Mastery
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Exceeding Customer Expectations

Certification

CPSP Certified Professional Sales, 10/01/23, NASP National Association of Sales Professional

Timeline

Home Furniture Consultant (HFC)

Value City Furniture (USA)
12.2022 - Current

Licensed Insurance Sales Agent

Self Employed (USA)
03.2021 - 11.2022

Documents Dispatcher

Self Employed (Italy)
12.2017 - 07.2019

Area Sales Manager

Marisa S/A (Brazil)
07.2014 - 08.2016

Associate Degree in Management Processes -

Green City University Center

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Maria Rita Bailey