MARIA RIVERA MERCADO
Data Maintenance
Haines City,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Data Maintenance
Walt Disney World Resort
Lake Buena Vista, FL
03.2024 - Current
- Inventory data, developed fixing data errors, rebuilding indexes from data errors to abnormalities in the database.
- Organizing, auditing, and correcting data in database and management systems to ensure the accuracy and accessibility of inventory.
- Responsible for adding to the order to keep the inventory capable for the season promotions and different data systems to keep the data as current as it is physically, with this program such as Excel, Oracle, and Appetizer POS system. With complete integrity, with the end of getting guest satisfaction and goal sales.
Sales
Walt Disney World Resort
Lake Buena Vista, FL
11.2020 - 03.2024
- Formalize the receiving and confirming of all incoming shipments as a Heart of House Cast member to be accurate by comparing the invoice to the order and ensuring all inventory is in excellent condition. -
- Accurately maintain the company database with the program ORACLE.
- Organize and sort items on shelving, bins, and displays according to company standards.
- Staff Trainer and Proficient Coordinator as Heart of the House on daily duties, forklift, and provided feedback, resulting in performance and customer satisfaction.
Turndown Attendant
Walt Disney World Resort
Lake Buena Vista, FL
02.2018 - 11.2020
- Facilitated different positions in the housekeeper department as supporting the housekeeper with guest requests as Housekeeper Runner and performing general cleaning to ensure zones in the resort can present as Disney Resort.
- Focus on inspecting rooms to identify safety hazards and working conditions of equipment to report repair needs to the maintenance team, following with the software Hot SOS.
- Deployed to cover the Housekeeping base to receive the guest call requests for services and extra items.
- Monitor check-in and check-out, housekeeper services by hot SOS, Lilo, and Maximo with customer relationship management.
Education
Master of Science - Business Analytics
Bellevue University- Disney Aspire
12-2025
Some College (No Degree) - English As A Second Language
Valencia College - Disney Aspire
12-2022
Bachelor of Arts - Management Human Resource
Inter American University of Puerto Rico Arecibo
06-2013
Some College (No Degree) - Project Management 4.0 CEU'S
Universidad Politecnica De Puerto Rico
05-2013
Skills
- Database Maintenance
- Data Warehousing
- Report Writing
- Process Improvement
- Business Management
- Oracle Business Intelligence
- SAP
- Microsoft Word
- Training & Development
- Strategic sales
Languages
Spanish
Native/ Bilingual
Timeline
Data Maintenance
Walt Disney World Resort
03.2024 - Current
Sales
Walt Disney World Resort
11.2020 - 03.2024
Turndown Attendant
Walt Disney World Resort
02.2018 - 11.2020
Master of Science - Business Analytics
Bellevue University- Disney Aspire
Some College (No Degree) - English As A Second Language
Valencia College - Disney Aspire
Bachelor of Arts - Management Human Resource
Inter American University of Puerto Rico Arecibo
Some College (No Degree) - Project Management 4.0 CEU'S
Universidad Politecnica De Puerto Rico
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