Maria Rosalina Ramirez
Boise,ID
Summary
Dynamic professional with a proven track record at First United Bank & Trust, enhancing customer loyalty through exceptional service and resolving complex issues. Expert in loan servicing and team collaboration, significantly increased cross-selling opportunities. Skilled in Microsoft Office and document verification, adept at driving efficiency and compliance in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Loan Assistant
First United Bank & Trust
08.2023 - 08.2024
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
Customer Service Representative
California Savings Bank
03.2003 - 11.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Senior Relationship Banker
First United Bank & Trust
01.2008 - 08.2023
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
Education
Preparatory Femenil
Guadalajara. Mexico GED
Norman, OKSkills
- Team collaboration
- Closing assistance
- Loan servicing
- Microsoft office
- Recordkeeping skills
- Document verification
- Loan underwriting
Languages
Spanish and English
Native or Bilingual
Timeline
Loan Assistant
First United Bank & Trust
08.2023 - 08.2024
Senior Relationship Banker
First United Bank & Trust
01.2008 - 08.2023
Customer Service Representative
California Savings Bank
03.2003 - 11.2007
GED
Preparatory Femenil
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