Maria Rose Saverino
Manahawkin,NJ
Summary
Dynamic Medical Receptionist with extensive experience at AtlantiCare Physician Group, excelling in patient scheduling and insurance verification. Proven ability to enhance patient relations through effective communication and attention to detail. Committed to maintaining HIPAA compliance while delivering exceptional customer service and streamlining front desk operations.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
AtlantiCare Physician Group, Primary Care Plus
Manahawkin, New Jersey
08.2024 - Current
- Scheduled appointments using electronic medical record systems efficiently and accurately.
- Managed patient check-in and check-out processes with attention to detail.
- Collected patient information and verified insurance details diligently.
- Facilitated communication between patients and medical staff effectively.
- Maintained a clean and organized reception area to enhance patient experience.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Receptionist
Atlanticare Pediatrics
Manahawkin, New Jersey
01.2018 - 08.2024
- Greeted patients and visitors warmly in a fast-paced healthcare environment.
- Scheduled appointments using electronic medical record systems efficiently and accurately.
- Managed patient check-in and check-out processes with attention to detail.
- Answered phone calls and addressed inquiries promptly with professionalism.
- Collected patient information and verified insurance details diligently.
- Facilitated communication between patients and medical staff effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
Medical Receptionist
Southern Ocean Pediatrics and Family medicine LLC
Manahawkin, New Jersey
05.2014 - 12.2018
- Greeted patients and visitors warmly in a fast-paced healthcare environment.
- Scheduled appointments using electronic medical record systems efficiently and accurately.
- Managed patient check-in and check-out processes with attention to detail.
- Answered phone calls and addressed inquiries promptly with professionalism.
- Collected patient information and verified insurance details diligently.
- Facilitated communication between patients and medical staff effectively.
- Maintained a clean and organized reception area to enhance patient experience.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Receptionist
Southern Ocean Pediatrics
Manahawkin, New Jersey
10.2007 - 05.2014
- Greeted patients and visitors warmly in a fast-paced healthcare environment.
- Scheduled appointments using electronic medical record systems efficiently and accurately.
- Managed patient check-in and check-out processes with attention to detail.
- Answered phone calls and addressed inquiries promptly with professionalism.
- Collected patient information and verified insurance details diligently.
- Facilitated communication between patients and medical staff effectively.
- Maintained a clean and organized reception area to enhance patient experience.
- Assisted in managing office supplies and inventory for smooth operations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Ordered office supplies as needed to maintain inventory levels.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
Education
High School Diploma -
Toms River High School North
Toms River, NJ06-1983
Skills
- Electronic medical records
- Patient scheduling
- Insurance verification
- Medical billing
- HIPAA compliance
- Customer relationship management
- Appointment confirmation
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Front desk operations
- Patient callbacks
- Patient relations
- Payment collection
- Insurance verifications
- Records maintenance
- Telephone etiquette
- Appointment scheduling
- Medical records management
- Documentation
- Medical terminology
- Paperwork coordination
- Co-payment collection
- EMR / EHR
- Referral verification
- Letter preparation
- Reminder calls
- Patient consent verification
- Active listening
References
References available upon request.
Timeline
Medical Receptionist
AtlantiCare Physician Group, Primary Care Plus
08.2024 - Current
Medical Receptionist
Atlanticare Pediatrics
01.2018 - 08.2024
Medical Receptionist
Southern Ocean Pediatrics and Family medicine LLC
05.2014 - 12.2018
Medical Receptionist
Southern Ocean Pediatrics
10.2007 - 05.2014
High School Diploma -
Toms River High School North
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