Maria Ruby Rocha
McAllen,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
Payroll Clerk & Intake Specialist
AARP SCSEP Foundation
04.2021 - 05.2025
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained confidentiality of employee records and payroll information.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
- Contributed to team meetings with insights on payroll process improvements, fostering culture of continuous enhancement.
- Enhanced payroll processing accuracy by meticulously reviewing and updating employee records.
- Facilitated employee understanding of payroll issues, providing detailed explanations and quick resolutions.
- Reduced payroll processing errors, conducting detailed checks before final submission.
- Optimized direct deposit setup for employees, ensuring prompt and reliable salary payments.
- Provided training to new payroll clerks, sharing best practices and system knowledge.
- Streamlined payroll process, ensuring timely and accurate payments to all employees.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Processed timecards and payroll data for team of employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Processed new hire paperwork and documents.
- Created Friendly but Professional Atmosphere for New Intake Applicants to our Program.
- Provided complete description of the Program Requirements in order to Facilitate the Decision to Enter the Program for the New Applicants.
- Conducted Outreach Activities in order to Attract More Clients to the AARP SCSEP Foundation Program.
- Created Flyers and Schedules to help the Outreach Activities that were Pro-Actively Planned to Increase the Number of Participants into the AARP SCSEP Foundation Program.
Assistant Principal Middle & High School
Edgewood Independent School District
01.2002 - 06.2017
- Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Supported a positive school culture by addressing student behavior concerns promptly and effectively.
- Enhanced teacher effectiveness through regular classroom observations and feedback sessions.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Built and maintained positive relationships with diverse stakeholders, such as parents, school volunteers and outside agencies.
- Monitored student behavior and enforced discipline policies.
- Improved school performance by developing and implementing data-driven instructional strategies.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Led school-wide initiatives focused on increasing attendance rates and reducing dropout numbers.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
- Reduced instances of student tardiness and absenteeism through introduction of rewards-based attendance system.
Bilingual Teacher
Edgewood Independent School District
12.1999 - 05.2002
- Established clear objectives for each lesson, effectively communicating expectations to students and ensuring successful outcomes.
- Focus on Team Teaching with Specialized Curriculum in English Language Arts & Social Studies.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Monitored student progress in both Bilingual and ESL growth and English Language fluency.
- Developed strong rapport with students, resulting in a positive learning environment and increased student participation.
- Served as a mentor for new teachers, offering guidance on effective classroom management techniques and instructional strategies specific to bilingual classrooms.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Adapted teaching methods and materials to meet students' varying needs.
- Collaborated with fellow teachers to create interdisciplinary lesson plans that reinforced core concepts across multiple subjects.
- Kept detailed records of student progress and attendance.
Education
Master of Arts - Educational Leadership And Management
The University of Texas At San Antonio
San Antonio, TX06-2002
Bachelor of Arts - Education
University of Texas At San Antonio
San Antonio, TX12-1999
Skills
- Data Entry
- Payroll Processing
- Accounts Payable
- Creative Problem Solver
- Dependable
- Fast Learner
- Great Communication Skills, Oral & Written
- Bilingual (Spanish)
Timeline
Payroll Clerk & Intake Specialist
AARP SCSEP Foundation
04.2021 - 05.2025
Assistant Principal Middle & High School
Edgewood Independent School District
01.2002 - 06.2017
Bilingual Teacher
Edgewood Independent School District
12.1999 - 05.2002
Master of Arts - Educational Leadership And Management
The University of Texas At San Antonio
Bachelor of Arts - Education
University of Texas At San Antonio