Maria S. Gonzalez
Inglewood,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
32
32
years of professional experience
Work History
Retail Store Associate
Amazon Fresh
Westlake, California
07.2022 - Current
- Stocked shelves with new merchandise when shipments arrived.
- Organized items on shelves in order to maintain neatness of store.
- Processed returns and refunds in accordance with company policy.
- Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
- Set up promotional displays or arranged merchandise on counters or tables to promote sales.
- Checked inventory levels for accuracy and reordered products when needed.
- Assisted management with training new staff members on customer service techniques and operational procedures.
- Attended team meetings held by Store Manager to discuss upcoming events or promotions.
- Encouraged customers to sign up for loyalty programs or promotional offers.
- Conducted weekly inventory counts of all stock items in the store.
- Greeted customers, provided customer service and answered questions.
- Operated cash register to process cash, check, and credit card transactions.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Answered questions about current promotions and resolved issues according to store policies.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Addressed customer questions and concerns regarding products and services.
- Managed inventory levels, ensuring optimal stock availability.
- Improved customer service feedback scores through outstanding service.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Maintained cleanliness and organization of store shelves and displays.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered store and merchandise questions and led customers to wanted items.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
Spanish Translator
Self Employed Services
Los Angeles, California
01.2000 - Current
- Collaborated with other translators to provide quality translations in a timely manner.
- Provided interpretation services for clients during meetings and conferences.
- Evaluated incoming requests for translation services against established criteria before beginning work on them.
- Proofread and edited translations to ensure accuracy, grammar and punctuation.
- Interpreted spoken Spanish into English at court hearings, medical appointments and other events.
- Reviewed existing translations for accuracy and consistency with corporate language standards.
- Translated Spanish documents into English while maintaining the original meaning of the text.
- Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.
- Served as resource for staff on language assistance matters, utilizing telephonic and video interpreting equipment.
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
- Reviewed and translated documents, forms and technical materials in both English and Spanish.
- Delivered translation services to clients.
- Interpreted conference calls and other workplace communications in real-time.
- Provided appropriate contextual information to increase clients understanding of translations.
- Provided accurate and culturally relevant interpretation between Spanish and English during medical appointments for non-English speaking patients.
- Offered language support services to travelers and expatriates, including interpretation during medical emergencies and legal issues.
- Facilitated communication in educational settings between Spanish-speaking parents and English-speaking teachers during conferences.
- Assisted non-profit organizations in communicating with Spanish-speaking communities during outreach and support initiatives.
- Supported law enforcement and legal professionals by providing interpretation during interviews, investigations, and court proceedings.
- Upheld original emotion, tone, context and content of original messages.
- Facilitated cross-cultural communication in agricultural settings, aiding in the training and management of a diverse workforce.
- Enhanced accessibility of financial services for Spanish-speaking clients by interpreting during consultations and transactions.
- Translated legal documents, including contracts and court documents, from English to Spanish and vice versa.
- Supported human resources departments by facilitating bilingual interviews and training sessions for Spanish-speaking employees.
- Coordinated with mental health professionals to offer interpretation services for therapy sessions involving Spanish-speaking clients.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
Lyft Driver
Lyft
Los Angeles
08.2018 - 07.2022
- Notified customers of delays to decrease calls to support.
- Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
- Maintained vehicle to maximize passenger satisfaction.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
- Ensured vehicle met regulatory requirements and underwent scheduled inspections.
- Safely transported passengers to desired destinations, adhering to traffic laws and regulations.
- Offered riders information about local attractions and restaurants.
- Achieved consistently high customer scores due to exceptional service.
- Handled emergency situations calmly and followed protocol for passenger safety.
- Assisted passengers with special needs, ensuring a comfortable and safe ride.
- Cleaned vehicle regularly to maintain professional appearance.
- Appeared at designated appointments according to schedule.
- Responded to booking requests via phone, app, or dispatch system promptly.
- Adapted routes in real-time based on road conditions and passenger requests.
- Utilized GPS and city knowledge to determine best routes and avoid traffic delays.
- Monitored fuel consumption and performed fueling duties as needed.
- Conferred with dispatch to meet schedule targets and incorporate changes.
- Performed basic vehicle maintenance checks to ensure safety and reliability.
- Responded to specific locations at designated times to handle customer reservations.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Communicated effectively with dispatchers and other drivers to improve service efficiency.
- Maintained clean and tidy vehicle interior for passenger comfort.
- Provided excellent customer service, including assisting passengers with luggage and answering queries.
- Utilized downtime effectively for vehicle cleaning and minor repairs.
- Scheduled or performed needed maintenance on equipment to promote longevity of use.
- Followed maps and GPS systems to promptly complete tasks.
Babysitting
The Gonzalez-Manigault Family
Aliso Viejo, California
07.2020 - 01.2022
- Collaborated with parents regarding their expectations from babysitting services provided.
- Responded quickly to any emergency situation that may arise during babysitting hours.
- Kept detailed records of activities and behaviors during babysitting sessions.
- Took photos of special moments throughout babysitting sessions.
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Floral Design / Balloon Design /Assistant Event Coordinator
Freelance Services
Los Angeles, California
07.1992 - 12.2021
- Created visuals that convey a desired message or theme.
- Organized files into appropriate folders according to project specifications.
- Produced mockups for client presentations and internal review meetings.
- Attended client meetings to discuss project objectives and deliverables.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Prepared final artworks ready for production according to given specifications.
- Managed multiple projects simultaneously while meeting deadlines efficiently.
- Carried out site visits to identify specifications.
- Compiled competitive bid packets to win new customer accounts.
- Ordered fabric and finish samples to view options in person.
- Tracked order shipments to monitor deliveries and viewed arriving items to confirm correctness.
- Monitored budget allowance throughout design and implementation.
- Measured rooms and documented information to plan layouts.
- Gathered price quotes from contractors and vendors.
- Grouped finish selections and prepared professional design boards for client presentations.
- Generated purchase orders and submitted to vendors.
- Attended trade shows and other industry events to build professional network of vendors and experts.
- Created project cost estimates for client review and approval.
- Worked with client via email, phone and in-person to collect information to complete designs.
- Created product designs in alignment with specifications.
- Collaborated with team of designers to offer improvements and direction on others' projects.
- Designed custom concepts for theatrical, television, or film productions.
- Submitted rough drafts to clients and management to gain approval.
- Examined product samples, adjusting designs to achieve desired results.
- Attended design shows and reviewed magazines to better understand consumer trends.
- Optimized assigned designs according to customer specifications.
- Developed event themes and concepts to ensure successful execution of events.
- Collaborated with clients to identify their goals and expectations from the event.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Supervised staff members responsible for registration desk setup and management during events.
- Ensured effective communication between vendors and suppliers before, during and after the event.
- Monitored budgeting process for each event to ensure cost efficiency.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Provided on-site support during the day of the event including problem solving if necessary.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Managed event budgets, ensuring all events were delivered within financial constraints.
- Led site walk-through and meetings prior with staff to discuss checklists and delegate assignments.
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Liaised with clients to understand their vision and requirements, customizing events to meet their specific needs.
- Resolved unexpected issues and emergencies during events, maintaining poise and ensuring participant satisfaction.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Worked with professional and trade associations to create memorable and successful events.
Family Caregiver
Freelance Services
Los Angeles, California
01.2001 - 03.2014
- Transported family members to medical appointments and other errands as needed.
- Kept detailed records of services rendered and progress made by patients over time.
- Provided emotional support and encouragement to family members who were ill or disabled.
- Assisted with personal hygiene needs including toileting and incontinence care.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
- Maintained a safe environment for the elderly by removing tripping hazards from living areas.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Facilitated communication between families and healthcare providers regarding various issues.
- Prepared nutritious meals for family members following dietary guidelines.
- Encouraged physical activity through walks outside or simple exercises indoors.
- Provided companionship to family members by engaging in conversation, playing games, or reading books.
- Provided respite care so primary caregivers could take breaks from their duties.
- Developed meaningful relationships with clients through active listening and empathy.
- Responded quickly to any emergency situations that arose during caregiving sessions.
- Collaborated with healthcare professionals to ensure proper care was being provided.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Improved patient outlook and daily living through compassionate care.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Monitored health and well-being of clients and reported significant health changes.
- Instructed family members on how to provide bedside care.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Drove clients to doctors' appointments and social outings.
Front Desk Receptionist
Dr. Leslie Levine, DDS.
Beverly Hills, California
01.2005 - 01.2007
Registrar / Financial Aid Advisor
Marinello School of Beauty
City Of Industry, California
12.2002 - 12.2004
- Developed strategies for maintaining up-to-date databases for student records management.
- Prepared documents for registration, enrollment, and graduation processes.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Reviewed documentation prior to entry into the system for accuracy.
- Managed student records and ensured accuracy of data.
- Resolved student inquiries related to registration and enrollment issues.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Processed applications for admission and maintained accurate records.
- Facilitated communication between faculty members, advisors, deans, administrators and students.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
- Assessed family contributions based on income statements; determined eligibility for grants or scholarships.
- Assisted with completing FAFSA forms, loan documents, promissory notes and other related paperwork.
- Reviewed financial aid applications for accuracy and completeness.
- Analyzed credit histories to determine eligibility for federal loan programs.
- Provided guidance to students on the cost of attending college and various types of financial aid available.
- Responded promptly to inquiries from students regarding their financial aid packages.
- Reviewed financial aid applications and verified accuracy of information provided by applicants.
- Maintained accurate records of all transactions related to student financial assistance activities.
- Conducted individual counseling sessions with students and their families regarding financial aid options and eligibility requirements.
- Explained the differences between federal, state, institutional, private and alternative loans.
- Processed requests for additional funding; evaluated extenuating circumstances to determine need-based awards or adjustments in existing awards.
- Interpreted complex legal documents such as loan agreements, promissory notes and disclosure statements.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Updated client account information and records in company databases.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Informed customers of loan application requirements and deadlines.
- Provided guidance to staff on day-to-day operations related to registrar functions.
Surgery Scheduling Coordinator / Worker's Comp. De
Tri - City Regional Hospital
Hawaiian Gardens, California
11.2001 - 12.2002
- Scheduled follow-up appointments according to post-operative protocols.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Created a database to track patient information, surgery dates and other relevant data.
- Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Collaborated with hospital administrators on budgeting and cost containment initiatives related to surgeries.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Resolved any discrepancies between patient records and pre-surgery documentation.
- Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
- Prepared detailed summaries outlining expected costs associated with various surgical procedures.
- Communicated with insurance companies to determine coverage for specific procedures.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Distributed treatment and procedural information to patients.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Checked patient insurance and collected pre-authorizations from providers.
- Located scheduling barriers and implemented appropriate solutions.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Scheduled follow-up appointments as designated by physician.
- Managed patient check-in and check-out procedures and processed payments.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Routed laboratory or diagnostic results to appropriate staff.
- Completed relevant insurance and other claim forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Interviewed patients to complete case histories and intake forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Arranged hospital admissions for patients as required.
- Compiled and coded patient information or data in appropriate computer system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Front Desk Receptionist
Cedar Sinaid / Dr. Weiss, Dr. Drury, Dr. Davidson
Beverly Hills, California
11.1999 - 11.2001
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Handled sensitive information in a confidential manner.
- Responded to customer inquiries via phone, email, and in person.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled incoming and outgoing mail and packages.
- Completed basic bookkeeping and document filing.
- Processed and distributed internal and external communications.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted visitors to provide information and direct to appropriate personnel.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Greeted visitors warmly and directed them to correct personnel or office.
- Compiled and prepared reports and documents as requested.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Scheduled and confirmed appointments for clients and staff.
- Provided administrative support including photocopying, faxing, and filing.
- Maintained a clean and organized reception area to uphold company image.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Coordinated pick-up and delivery of express mail services.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Administrative Assistant / Human Resources & Place
Nova Institute of Health Technology
Los Angeles, California
05.1996 - 10.1999
Document Control Department
Teledyne Controls
Los Angeles, California
06.1994 - 03.1996
- Maintained document control database, ensuring files are up-to-date and organized.
- Provided administrative support in preparation of documentation packages.
- Responded promptly to customer inquiries regarding document status.
- Assisted with the review and revision of documents to ensure accuracy.
- Inputted data into spreadsheets for tracking purposes, including metrics such as number of documents received, approved, rejected.
- Compiled reports on document control activities as required by management.
- Verified that all changes made in the document control system were properly documented.
- Ensured compliance with applicable regulations and standards related to document control processes.
- Created and maintained filing systems for easy retrieval of documents.
- Processed requests from customers for copies of specific documents or information.
- Maintained relationships with vendors to ensure timely delivery of requested materials.
- Distributed documents to appropriate personnel for review and approval.
- Scanned and uploaded electronic documents into document control system.
- Monitored expiration dates of controlled documents, providing timely notifications when renewals were due.
- Generated labels for all new controlled documents according to company requirements.
- Prepared shipping documentation for outgoing orders, ensuring accuracy in terms of item numbers, quantities.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Utilized document control database system to allow for better tracking and revision identification.
- Organized, maintained and safeguarded files and databases.
- Performed file backup to properly store and archive electronic registers.
- Completed documents and work requests according to company standards.
- Gathered and distributed content management system training materials to users.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Developed electronic, CD and hardcopy data books.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Identified department and user document management requirements by conducting in-depth needs assessments.
- Filled out and stored transmittal logs for permanent records.
Education
Some College (No Degree) - Business Administration/ Computer Science
El Camino College
Torrance, CABusiness Management
Nova Institute of Health Technology
Los Angeles, CASkills
- Point of sale systems
- Store maintenance
- Cash Handling Accuracy
- Customer Engagement
- Merchandise Display
- Stock replenishment
- Sales proficiency
- Professional Appearance
- Shipment Processing
- Customer Service
- Product display
- Return processing
- Payment Processing
- Effective communication abilities
- Organization
- Safety oversight
- Product support
- Team Collaboration
- Customer Assistance
- Team Leadership
- Inventory Control
Timeline
Retail Store Associate
Amazon Fresh
07.2022 - Current
Babysitting
The Gonzalez-Manigault Family
07.2020 - 01.2022
Lyft Driver
Lyft
08.2018 - 07.2022
Front Desk Receptionist
Dr. Leslie Levine, DDS.
01.2005 - 01.2007
Registrar / Financial Aid Advisor
Marinello School of Beauty
12.2002 - 12.2004
Surgery Scheduling Coordinator / Worker's Comp. De
Tri - City Regional Hospital
11.2001 - 12.2002
Family Caregiver
Freelance Services
01.2001 - 03.2014
Spanish Translator
Self Employed Services
01.2000 - Current
Front Desk Receptionist
Cedar Sinaid / Dr. Weiss, Dr. Drury, Dr. Davidson
11.1999 - 11.2001
Administrative Assistant / Human Resources & Place
Nova Institute of Health Technology
05.1996 - 10.1999
Document Control Department
Teledyne Controls
06.1994 - 03.1996
Floral Design / Balloon Design /Assistant Event Coordinator
Freelance Services
07.1992 - 12.2021
Some College (No Degree) - Business Administration/ Computer Science
El Camino College
Business Management
Nova Institute of Health Technology