Maria Salome Alvarado
Haines City,FL
Summary
Dynamic Human Resources Manager at Home Depot with expertise in employee relations and recruitment. Proven track record in enhancing onboarding processes and developing training programs that foster staff development. Skilled in conflict resolution and mentoring, driving a positive workplace culture while effectively managing HR operations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Home Depot
2023 - Current
- Managed recruitment process, enhancing candidate sourcing and selection efficiency.
- Facilitated employee onboarding, ensuring compliance with company policies and procedures.
- Developed training materials to support employee development initiatives across departments.
- Assisted in performance management processes, providing feedback and guidance to team leads.
- Supported conflict resolution efforts, promoting a positive workplace culture and employee relations.
- Analyzed employee engagement surveys, identifying trends to inform HR strategies and initiatives.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
Customer Service Supervisor
Home Depot
2021 - 2023
- Supervised customer service representatives, ensuring adherence to company policies and procedures.
- Resolved escalated customer issues efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on operational processes, promoting consistency in service delivery.
- Implemented feedback mechanisms to identify areas for improvement in customer interactions.
- Analyzed performance metrics to optimize team productivity and effectiveness.
- Coordinated schedule management to ensure adequate coverage during peak hours.
- Fostered a collaborative team environment, encouraging open communication and problem-solving initiatives.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Co-Owner
Salome & Tami Locket Charms
01.2015 - 2024
- Managed daily operations to ensure smooth workflow and timely order fulfillment.
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Trained new employees on best practices for product assembly and customer service protocols.
- Oversaw social media campaigns, increasing online presence and driving customer interaction.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Established foundational processes for business operations.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Teacher
Bright Horizons
08.2008 - 06.2013
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student comprehension and participation.
- Implemented differentiated instruction techniques to accommodate diverse learning styles.
- Assessed student progress through various evaluation methods, providing timely feedback.
- Collaborated with parents and guardians to support student development and address concerns.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
High School Diploma -
Colegio Angloamericano
Costa RicaInterior Design Diploma -
Universidad Creativa
San Jose, Costa RicaSkills
- Employee relations
- Training and mentoring
- Staff management
- Human resources operations
- Recruitment and hiring
Certification
Child Development Associate/ CDA Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Co-Owner
Salome & Tami Locket Charms
01.2015 - 2024
Teacher
Bright Horizons
08.2008 - 06.2013
Human Resources Manager
Home Depot
2023 - Current
Customer Service Supervisor
Home Depot
2021 - 2023
High School Diploma -
Colegio Angloamericano
Interior Design Diploma -
Universidad Creativa
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