Summary
Overview
Work History
Education
Skills
Timeline
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MariAsia Adams

West Palm Beach,FL

Summary

Detail-oriented and self-motivated professional with a background in psychology and strong communication, research, and data entry skills. Experienced in handling high-volume outbound and inbound calls, managing detailed records, and working in dynamic environments. Proven ability to work independently, adapt quickly, and maintain a professional demeanor during customer and client interactions.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Reece Windows & Doors
03.2025 - Current


  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Efficiently processed data while meeting deadlines.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Admissions Counselor

Keiser University
09.2024 - 12.2024
  • Guided prospective students through application and financial aid processes.
  • Maintained consistent communication via phone and email to manage caseloads.
  • Reviewed applications for accuracy and compliance with policies.
  • Managed multiple applications and deadlines ensuring systematic data entry and retrieval, enhancing productivity.

Behavioral Therapist

Project Brilliance
07.2024 - 08.2024


  • Handled sensitive patient information ensuring adherence to data privacy regulations in data entry tasks.
  • Assessed patient progress and treatment plans to identifying patterns and inconsistencies in data sets.
  • Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.

Front Desk Agent

The Colony Hotel
02.2024 - 06.2024


  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Server Roles

MorseLife & ACTS Retirement Life
01.2022 - 01.2023
  • Managed transactions and balanced cash drawers for accuracy.
  • Anticipated customer needs.
  • Managing unexpected situations and quick adaptation to system errors to maintain workflow efficiency.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Bachelor of Arts - Psychology

Florida Atlantic University
Boca Raton, FL
08.2024

Skills

  • Outbound & Inbound Calling
  • Research & Data Entry
  • Verbal & Written Communication
  • Time Management & Organization
  • Data entry
  • Microsoft Office & Google Workspace

Timeline

Call Center Representative

Reece Windows & Doors
03.2025 - Current

Admissions Counselor

Keiser University
09.2024 - 12.2024

Behavioral Therapist

Project Brilliance
07.2024 - 08.2024

Front Desk Agent

The Colony Hotel
02.2024 - 06.2024

Server Roles

MorseLife & ACTS Retirement Life
01.2022 - 01.2023

Bachelor of Arts - Psychology

Florida Atlantic University

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MariAsia Adams