Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Sofia Paez

Winter Garden,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues promptly. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Server

Cracker Barrel Restaurant
10.2022 - Current
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained clean and orderly dining area for enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Mangoni
07.2022 - 09.2022
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Provided excellent customer service when interacting with clients, fostering positive relationships.

Retail Merchandiser

HomeGoods
09.2021 - 06.2022
  • Evaluated sales performance data to refine and improve merchandising strategies, ensuring continuous growth and improvement in store revenue.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
  • Optimized product turnover rate through regular evaluation of stock levels, clearance sales strategies, and targeted markdowns.

Cashier Team Lead

Key Food Supermarket
03.2020 - 09.2021
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Prepared daily sales reports for management review, highlighting key insights to drive future improvements in-store performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Trained team members on cash register operation and cash handling.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.

Education

Nursing

Seton Hall University
South Orange, NJ
05.2027

High School Diploma -

West Orange High School
Winter Garden, FL
05.2022

Skills

  • Hospitality service expertise
  • Professional Appearance
  • Performance Improvement
  • Exceptional customer service
  • Complaint Handling
  • Patience Maintenance
  • Time Management
  • Spanish and English fluency
  • Product Knowledge
  • Multitasking Abilities
  • Problem Resolution

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server

Cracker Barrel Restaurant
10.2022 - Current

Server

Mangoni
07.2022 - 09.2022

Retail Merchandiser

HomeGoods
09.2021 - 06.2022

Cashier Team Lead

Key Food Supermarket
03.2020 - 09.2021

Nursing

Seton Hall University

High School Diploma -

West Orange High School

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Maria Sofia Paez