Maria Sol Acosta

Responsible for communicating with provider representatives, and patients regarding plan benefits and eligibility. Receives and responds to all members and providers inquiries, questions and concerns in a pleasant and courteous manner, using all software applications such as Epic and Horizons, as well as other internet-based applications. Ensures accurate documentation of CRMs all while maintaining confidentiality per HIPPA guidelines.

• Organized and collaborated on numerous annual community events including back-to-school supply drives, Thanksgiving baskets, and group baby showers to support families in need and foster a shared sense of responsibility.
• Coordinated fundraising activities such as tea parties, Breakfast with Santa, and Valentine's Dinner & Dance, with proceeds benefiting charities and local organizations including The Chapman Center, Three Virtues, Hugs for the Homeless, and Mother Filius.
• Represented the CCW organization at meetings and conventions across Monroe, Dade, and Broward Counties, promoting initiatives and building relationships.
• Held various leadership roles, currently serving as a Board Member of the South District CCW, responsible for conducting quarterly meetings with 60-80 members to gather feedback and enhance engagement strategies.
• Active participant in school activities and events for the past 15 years, including field trips, sports events, and social media campaigns. Involved in supporting activities and rallies related to Venezuela's fight for democracy.

Assisted vacation owners with booking their accommodations up to and including Club to Club exchange, unit accommodations, and travel. Maintained memberships, as well as, accounting knowledge in the collection of annual maintenance fees and administrative fees. Conducted bi-weekly outbound welcome call campaigns. Participated in bi-weekly monitoring calibration meetings in order to ensure the highest level of customer service is being delivered. Required to maintain company guidelines and policies, as well as, service levels, productivity and revenue. Maintained excellent rapport with clients and participants.