Maria Sol Fernandez
Summary
Dynamic professional with a strong background in client communication and event coordination at Club Atlético Provincial Rosario. Proven ability to enhance customer retention through creative problem-solving and effective relationship building. Skilled in budget management and meal planning, consistently delivering exceptional results while maintaining a high standard of service.
Overview
12
12
years of professional experience
Work History
Au Pair
Au Pair, Au pair international
01.2019 - 01.2021
- Completed shopping trips for necessary items, clothes and food for family.
- Discussed new developments, misbehavior and concerns with parents or guardians.
- Improved group and individual behavior by employing positive management strategies.
- Supported household operations by completing laundry, cooking meals and performing light cleaning.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Maintained organized and clean children's.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Created and implemented diverse educational strategies to boost development
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Assisted with housework such as laundry and cooking
- Kept children's areas neat and clean
- Maintained effective schedule balance between rest periods, active play and instruction
Account Manager /Executive Assistant
Club Atlético Provincial Rosario
04.2012 - 12.2018
- Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
- Responded to incoming emails, company requests and client inquiries, to maximize service.
- Developed rapport and increased business revenue by hosting lunch-ins and events for prospective clients.
- Researched innovative solutions for new prospects by attending seminars and trade shows.
- Assessed client needs, provided quotations and made recommendations for services.
- Explored market opportunities by building relationships with community businesses.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Interned in special events planning for organizations, including marketing, promoting, planning and executing downtown market events and evaluating event effectiveness.
- Wrote press releases, created newsletter content, communicated with local businesses and generally promoted area events as vibrant destinations.
- Oversaw event happenings in progress, answered guest questions, acted quickly to resolve problems and trained and supported less-experienced event volunteers.
- Assisted with administrative details pertaining to private and public events, including photocopying, data entry and communication distribution.
- Upgraded community event center's online presence, managed social media and supported audio and visual presentations and equipment.
- Assessed events planning services and related costs.
- Organized venues, budgets, guest lists, catering and event timelines.
- Organized corporate luncheons, dinners, conferences and special events.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Answered calls to help over customers each.
- Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Scheduled and confirmed appointments.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
Camp Counselor
Veronica Castaño
05.2009 - 03.2012
- Promoted monthly events and activities to increase participation and revenue.
- Enforced discipline and policies to protect safety of recreational activity participants.
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
- Coordinated and arranged decorations, equipment and food service to facilitate various entertaining activities.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Developed events and programs in consideration of needs, abilities and interests of participants.
Education
MARKETING - COMMUNITY MANAGER AND PUBLICIST
CODERHOUSE
BUENOS AIRES10-2023
EVENT PLANING - MEETING AND EVENT PLANING
Event Planning
Online12.2020
SOCIAL MEDIA - SOCIAL MEDIA MANAGEMENT
Social Media
Online12.2020
ENGLISH SECOND LANGUAGE - ENGLISH
Colorado School of English
Denver, CO12.2019
BBA - Tourism And TravelManagement
Instituto TecnológicoAutónomo Del Litoral
12.2017
No Degree - Doctor of Law
Pontificia Universidad Católica Argentina
Rosario 12.2015
SOUS CHEF - CHEF
Instituto Gastronómico Internacional
Rosario12.2012
High School Diploma -
Dr. Francisco Del Gurruchaga
Rosario12.2010
Skills
- Meal planning
- Nutritional knowledge
- Recipe development
- Inventory management
- Client communication
- Budget management
- Event coordination
- Time management
- Attention to detail
- Creative problem solving
- Team collaboration
- Confidentiality management
- Adaptability to change
- Resource management
- Customer retention
- Order management
- Staff scheduling
- Multitasking Abilities
- Goal setting
- Strong work ethic
- Productivity optimization
- Equipment maintenance
- Client relationship building
- Adaptability and flexibility
- Performance review
- Staff training
- Problem-solving abilities
- Meal scheduling
- Coaching and mentoring
- Problem-solving aptitude
- Meal preparation
- Food prep planning
- Food cost control
- Analytical skills
- Presentation management
- Problem-solving
- Kitchen equipment operation
- Food allergy awareness
- Allergy awareness
- Teamwork and collaboration
- Itinerary preparation
- Travel packages
- Marketing
- Hotel accommodations
- Insurance arrangement
- Geography
- Customs requirements
- Crisis management
- Social media
- Administrative tasks
- Multitasking capacity
- Client amenities
- Itinerary planning
- Payment processing
- Hospitality and accommodation
- Critical thinking
- Social media marketing
Accomplishments
- Re-designed kitchen stations and equipment placement which increased productivity and enhanced workflow processes.
- Designed whole new menu, including meal selections, beverages and pricing.
- Resolved product issue through consumer testing.
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Affiliations
- Church mission to the poor neighborhood in my hometown.
- Food collect every holidays for the charity organizations.
- Participate as foster family for the local foster animal league in Arlington.
Timeline
Au Pair
Au Pair, Au pair international
01.2019 - 01.2021
Account Manager /Executive Assistant
Club Atlético Provincial Rosario
04.2012 - 12.2018
Camp Counselor
Veronica Castaño
05.2009 - 03.2012
MARKETING - COMMUNITY MANAGER AND PUBLICIST
CODERHOUSE
EVENT PLANING - MEETING AND EVENT PLANING
Event Planning
SOCIAL MEDIA - SOCIAL MEDIA MANAGEMENT
Social Media
ENGLISH SECOND LANGUAGE - ENGLISH
Colorado School of English
BBA - Tourism And TravelManagement
Instituto TecnológicoAutónomo Del Litoral
No Degree - Doctor of Law
Pontificia Universidad Católica Argentina
SOUS CHEF - CHEF
Instituto Gastronómico Internacional
High School Diploma -
Dr. Francisco Del Gurruchaga
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