MARIA SOLEDAD BARROZO
Oceanside,NY
Summary
Results-focused Customer Service. Proactive leader with strengths in communication and collaboration. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Multilingual and fluent in Spanish and offering solid comprehension of cultural diversity.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
General Manager
Sophies Cuban cuisine 6th Ave and 325 broadway
New York , NY
04.2021 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Negotiated contracts with suppliers for cost-effective solutions.
- Work on agreements signing in corporations to obtain weekly orders
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Small Business Owner
Empanadas Sol
Astoria, NY
03.2020 - 04.2021
- Planning, account payables, account receives
- Responsible for populating, organizing, validating and maintaining databases with information from various client
- Communicated with vendors to place and receive orders, request maintenance services, and deliver instructions
- Money management and product responsibility
- Customer service.
- Set pricing structures according to market analytics and emerging trends.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Researched similar businesses to determine competitive advantages.
- Developed marketing campaigns to deliver messages to right audience.
Floor Manager-Customer Service
Sophies Cuban Cuisine 45th
Manhattan
11.2008 - 03.2020
- Managed Cash flow for the business through the use of POS System, Credit Card Batching, Cash Depositing, and Tips Handling
- Scheduled employee's work hours and managed payroll to ensure proper paycheck handling
- Increased sales and reduced by 20% through responsible inventory control and team management
- Performed all job duties in a safer manner and followed all company safety policies and procedures
- Manage billing, invoices, statements, and follow-up on the status of payments, handle inquiries
- Actively participated in training and development programs and maximized opportunities for self -development.
Education
High School Diploma -
Newtown High School
06.2003
Skills
- Multitask
- Fast Learning
- Active Listing
- Leadership
- Flexibility
- Proactive
- Concise time-management
- Teamwork
- Problem-Solving
- Positive
- Microsoft Offices
- Spreadsheets
- Email Communication
- Data Visualization
- Contract Negotiations
- Workflow Planning
- Business Administration
- Cost Reductions
- Budget Analysis
Computer skills
- Microsoft Offices
- Spreadsheets
- Email Communication
- Data Visualization
- POS
Timeline
General Manager
Sophies Cuban cuisine 6th Ave and 325 broadway
04.2021 - Current
Small Business Owner
Empanadas Sol
03.2020 - 04.2021
Floor Manager-Customer Service
Sophies Cuban Cuisine 45th
11.2008 - 03.2020
High School Diploma -
Newtown High School