Maria Teresa Gomez
Santa Rosa,CA
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities.
Overview
25
25
years of professional experience
Work History
Cashier/Front End
Total Wine & More
08.2023 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Accounts Payable Technician
Bellevue Union School District
06.2016 - 04.2025
- Processed high volume of vendor invoices in an accurate and timely manner.
- Answered phone calls from vendors regarding questions about their invoices or payments.
- Prepared check runs for payment processing according to established procedures.
- Resolved discrepancies between vendor invoices and purchase orders.
- Maintained electronic files of all accounts payable transactions.
- Worked closely with other departments to resolve any issues concerning accounts payable matters.
- Handled high-volume invoice processing with minimal supervision.
- Participated in special projects related to accounts payable operations as requested by supervisor.
- Performed account reconciliations on a regular basis.
- Analyzed vendor invoices and purchase orders for accuracy and completeness.
- Managed incoming mail related to accounts payable activities and distributed accordingly.
- Reconciled various vendors' accounts on a monthly basis.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Assisted with the preparation of 1099 forms at the end of each year.
- Processed vendor invoices accurately and in a timely manner, ensuring compliance with district policies.
- Reconciled accounts payable transactions to maintain accurate financial records and resolve discrepancies.
Customer Service-Front End
Redwood Gospel Missions
09.2020 - 07.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
Customer Service Manager
Euro Style Inc
03.2008 - 04.2014
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Credit Manager
Dutra Group
12.2000 - 11.2007
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Analyzed financial data to determine the degree of risk involved in extending credit.
- Ensured timely and accurate processing of all credit transactions.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Monitored customer account details for payment activity.
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Prepared monthly departmental reports summarizing the status of outstanding receivables.
- Submitted delinquent accounts to collections department or outside resources.
- Negotiated terms with clients facing financial difficulties to maximize recovery and maintain relationships.
- Managed and monitored corporate credit policies to minimize risk and ensure compliance.
- Oversaw credit review process, ensuring timely and accurate assessments.
Education
Some College (No Degree) -
Santa Rosa Junior College
Santa Rosa, CASkills
- Dependable and ethical conduct
- Cash handling expertise
- Cash register systems
- Patience and empathy
- Customer service
- Work ethic and integrity
Languages
Spanish
Timeline
Cashier/Front End
Total Wine & More
08.2023 - Current
Customer Service-Front End
Redwood Gospel Missions
09.2020 - 07.2023
Accounts Payable Technician
Bellevue Union School District
06.2016 - 04.2025
Customer Service Manager
Euro Style Inc
03.2008 - 04.2014
Credit Manager
Dutra Group
12.2000 - 11.2007
Some College (No Degree) -
Santa Rosa Junior College