Maria Teresa Diaz-Mendoza
Belle Glade,FL
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, honed at AT&T. Proven ability to collaborate effectively in team settings while delivering exceptional customer service. Detail-oriented and adaptable, I excel in fast-paced environments, ensuring quality outcomes and enhancing customer satisfaction through effective communication and support.
Overview
33
33
years of professional experience
Work History
Helping Cock
Belle Glade Elementary School
08.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Cutter
K.W. Zellers
Hartville, OH
05.2021 - 10.2024
- Operated cutting machinery to ensure precision and quality in product output.
- Interpreted technical drawings to execute accurate cuts as per specifications.
- Collaborated with team members to streamline workflow and enhance operational effectiveness.
Florist
K.W. Zellers
Hartville, OH
01.2001 - 10.2023
- Managed inventory of fresh flowers and supplies, ensuring timely restocking to meet demand during peak seasons.
- Collaborated with team members to create promotional arrangements for special events, enhancing store visibility and sales.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Provided customers with care directions for flower arrangements.
Cashier
El Ahorro Supermarket
Mexicali Baja California
01.1997 - 01.2000
Call Center Representative
AT&T
01.1993 - 01.1996
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Adapted communication style to meet diverse customer needs, enhancing understanding and satisfaction.
- Collaborated with team members to streamline processes, resulting in improved call handling times.
- Utilized CRM software to log interactions, ensuring accurate record-keeping and follow-up actions.
Education
No Degree -
Doroteo Arango
Mexicali Baja California Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
Languages
English & spanish
Elementary
Timeline
Helping Cock
Belle Glade Elementary School
08.2024 - Current
Cutter
K.W. Zellers
05.2021 - 10.2024
Florist
K.W. Zellers
01.2001 - 10.2023
Cashier
El Ahorro Supermarket
01.1997 - 01.2000
Call Center Representative
AT&T
01.1993 - 01.1996
No Degree -
Doroteo Arango