Maria Teresa Garza
ZAPATA,Texas
Summary
Versatile and achievement-oriented professional with a robust background in administrative and security roles, notably at Zapata County Independent School District. Excelled in database entry and problem-solving, enhancing office efficiency and security measures. Demonstrated exceptional multitasking and organizational skills, alongside a commitment to quality control and positive reinforcement
Overview
16
16
years of professional experience
Work History
Campus Clerk/Security Officer
Zapata County Independent School District
07.2021 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Medical Office Assistant
Gateway Community Health Center
03.2019 - 08.2022
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided prompt, polite and professional in-person and telephone customer service.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Waitress Trainee
The Steakhouse Restaurant
03.2008 - 04.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
Cosmetologist
Laredo Beauty College Inc
Laredo, TX06.2022
Certificate - Medical Assistant
South Texas Training Center
Laredo, TX11.2018
Skills
- Correspondence Writing
- Quality Control
- Database entry
- Administrative Support
- File Maintenance
- Student Engagement
- Positive Reinforcement
- Phone and Email Etiquette
- Multitasking and Organization
- Patient Flow
- Problem-Solving
- Attention to Detail
- Medical Records Maintenance
Timeline
Campus Clerk/Security Officer
Zapata County Independent School District
07.2021 - Current
Medical Office Assistant
Gateway Community Health Center
03.2019 - 08.2022
Waitress Trainee
The Steakhouse Restaurant
03.2008 - 04.2018
Cosmetologist
Laredo Beauty College Inc
Certificate - Medical Assistant
South Texas Training Center
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