Maria Teresa Herrera Hernandez
KISSIMMEE,FL
Summary
Enthusiastic Housekeeping Supervisor offering 11 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. Resourceful Assistant Executive Housekeeper known for high productivity and efficiency in task completion. Possess specialized skills in inventory management, quality control, and staff training. Excel using strong organizational abilities, effective communication, and leadership to ensure optimal operation of housekeeping departments. Committed to maintaining high standards of cleanliness and guest satisfaction. Organized Assistant Executive Housekeeper with broad experience in managing housekeeping operations for large hotels. Possess strengths in team leadership, inventory management and quality control to ensure guest satisfaction. Demonstrated ability to streamline processes, resulting in improved efficiency and productivity. Have consistently contributed positively towards maintaining high standards of cleanliness, promoting staff morale, and exceeding guest expectations. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Executive Housekeeper
Drury Hotels
Orlando, FL
09.2022 - Current
- Maintained room quality based on hotel standards
- Ensured rooms were clean and orderly
- Oversaw and conducted room inspections
- Recruited, interviewed and trained new employees
- Managed daily systems use and management, cost controls and profitability
- Prepared schedules and assigned duties based upon occupancy and staffing needs
- Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
- Supervised daily activities of employees including assigning tasks and checking work performance.
- Maintained records of room status, occupancy rates, and revenue generated from housekeeping services.
- Coordinated with other departments for special requests or repairs needed in the rooms.
- Trained new staff in cleaning methods and proper use of equipment.
- Developed strategies to increase efficiency while reducing costs within the department.
- Reviewed payroll information to ensure accuracy of employee hours worked.
- Conducted regular inspections of guest rooms to ensure cleanliness standards are met.
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Performed administrative duties such as filing documents, preparing reports.
- Resolved customer complaints in a professional manner.
Assistant Housekeeping Manager
Tru By Hilton
Orlando, FL
08.2020 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance
- Interacted pleasantly with clients and guests when performing daily duties
- Employed deep-cleaning techniques for areas in need of additional sanitation
- Collaborated with front desk to respond promptly to guest requests and promote positive experience
- Reviewed employee performance and devised improvement plan to achieve goals
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements
- Liaised with vendors to obtain best pricing for housekeeping supplies and guest toiletries
Housekeeping Supervisor
Loews Hotels
Orlando, FL
10.2021 - 10.2022
- Readied rooms promptly by maintaining list of prospective checkouts
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Filled in as housekeeper during staff shortages to keep operations ahead of demand
- Advised front desk about cleaned and inspected rooms ready for occupation
- Kept records of work assignments, documented personnel actions and issued periodic reports
Housekeeping Attendant
Aventura Hotel
Orlando, FL
03.2019 - 03.2020
- Removed all trash from rooms and replaced liners to wastebaskets
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills
- Inspected each room for cleanliness, utilizing checklist to meet company standards
- Interacted pleasantly with clients and guests when performing daily duties
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
Supervisor
Embassy Suites
Kissimmee, FL
06.2015 - 03.2019
- Resolved customer complaints and adjusted policies to meet changing needs
- Established and enforced clear goals to keep employees working collaboratively
- Provided ongoing training to address staff needs
- Complied with company policies, objectives and communication goals
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Conducted employee evaluations and reviews
Laundry Attendant
Crothall Laundry Services
Orlando, FL
10.2013 - 05.2015
- Unloaded and folded clean laundry from dryers and stored in appropriate areas
- Loaded and unloaded washers and dryers, observing correct operating instructions
- Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers
- Applied specific treatments to handle different types of stains
- Used different types of machines, including computer-operated models to complete laundry loads
- Folded and stacked items such as sheets, towels and blankets
- Separated and sorted dirty laundry
Education
High School Diploma -
Ciro Redondo
Havana, Cuba07-2011
Skills
- Cleaning practices
- Employee training
- Inventory control
- Safety and sanitation
- Quality assurance
- Evaluating
- Recruiting and interviewing
- Recruitment and hiring
- Task Delegation
- Staff Management
- Quality Assurance
- Inventory Control
- Staff Training and Development
- Customer Service
Languages
- Spanish, Native
- English, Fluent
Certification
- HAT Trainer 2022 - Drury Hotels
- IDP Emerging Leader Graduate - Drury Hotels
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant Executive Housekeeper
Drury Hotels
09.2022 - Current
Housekeeping Supervisor
Loews Hotels
10.2021 - 10.2022
Assistant Housekeeping Manager
Tru By Hilton
08.2020 - Current
Housekeeping Attendant
Aventura Hotel
03.2019 - 03.2020
Supervisor
Embassy Suites
06.2015 - 03.2019
Laundry Attendant
Crothall Laundry Services
10.2013 - 05.2015
High School Diploma -
Ciro Redondo
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