MARIA TERESA JASTILLANA
Riverside,CA
Summary
Results oriented Leader focused on streamline operations, increased productivity, enhanced efficiency and profitability. Innovative and Creative thinker creating and developing high performing teams, peers and partners. High problem solving combined with motivational and developmental skills bring high performing teams delivering expected results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Manager, Operational Excellence – Onsite Service
W.W. Grainger
01.2016 - 09.2022
- Supports the development and deployment of core operating and governance model for all onsite activities across Grainger’s installed KeepStock customer
- Responsible for ensuring core standards, metrics and practices are followed, tracked, and measured regularly
- Use continuous improvement methodologies to identify and solution for operational improvement opportunities identified across the landscape of onsite processes
- Outlines and operationalizes models (process, tools and governance) rooted in continuous improvement principles
- Working with the communication leader, develop, distribute and maintain continuous improvement information related to best practices, updates to standard work, etc
- Institutes project management best practices across the team to manage scope, planning, deployment, communication, training, and change management
- Where needed, lead enterprise wide cross-functional teams through major CI initiatives and projects to deliver expected benefits against key company objectives
- Ensures that milestones are identified and tracked to proactively identify and resolve issues and mitigate risks that may threaten delivery.
Territory Manager of Onsite Services
W.W. Grainger
01.2016 - 09.2022
- Oversee field team of 18 focused on maintaining customer accounts and deliver products on time utilizing key tools and metrics
- Leverage standard work based utilizing cross functional collaboration.
- Select, develop, coach, train, and retain a diverse team developed to be active and strong contributors through the use of Performance Excellence and succession planning
- Lead by example, peer coach for guidance and understanding values while creating positive team member engagement
- Manage projects focused on improving productivity and profitability enhancing the KeepStock offering
- Analyze and strategize on market conditions, trends and customer requirements in order to provide appropriate direction and guidance to the broader organization
- Ensure proper solutions and resources are being offered/deployed to customers
- Partnership collaboration to provide expertise in Keepstock offer to build a strategic plan that will enable teams to meet or exceed incremental sales growth expectations to meet ROI.
- Establish and maintain customer relationships and partnership to identify, analyze and address service opportunities
- Serve as KeepStock advocate by building a strong internal network with relevant Customer Service, Sales, Supply Chain and Consulting business partners to ensure strategic alignment.
Market/Branch Manager
W.W. Grainger
06.2012 - 12.2016
- Provides leadership and strategic direction for a single or multi-site staff consisting of hourly and exempt employees
- Understands, formulates and communicates sound business strategy to the team
- Fosters an inclusive culture of engaged, empowered, enthusiastic and committed team members.
- Supports the growth and development of Assistant Branch Manager(s) by providing coaching and development opportunities
- Makes sound, fact-based business decisions to support the needs and objectives of the business
- Talent Management: Ensures key people drivers of Selection, On-boarding, Coaching and Rewards & Recognition.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Education
Bachelor of Science - Business Studies Operation And Project Managment
Southern New Hampshire University
Hooksett, NH09.2019
Skills
- Innovative and Creative
- Influential Leader
- Personal, Peer and Team Development
- Strong Strategic partnerships internal and external
- Effective problem solver able to navigate through difficult situations
- Process improvement specialist on effective workflow management
- P&L Management
- Production Inefficiency Identification
- Program Optimization
- Resource Utilization
- Growth Plans
Accomplishments
- 2021 Annual Achievers
- KeepStock S.W.A.T. / Aerosol Pilot (Pilot Team Leader)
- MMRO National Rollout Pilot (Leader Participant)
- National Sales Service Meeting Project Team – Planning and development of NSSM Branch Team
- District Project Leader – KS Optimization / Revenue Generation / District Team Coverage, Productivity and Efficiency
- Supply Chain Management Principles and Planning Training Completion
- Raising the Bar 2013 Recipient – Lead the Way
- Raising the Bar 2011 Recipient – Drive for Best Result
- Show Room Project (Pilot Team Leader) National Rollout
- Will Call Project (Pilot Team Leader) National Rollout
References
References and Education upon Request
Lean Six Sigma
Ability to utilize Lean Six Sigma, Continuous Improvement methodologies. Responsible for leading small and broad scale projects to enhance end user experience. Understanding of the 5 phases of the DMAIC model, which stands for Define, Measure, Analyze, Improve and Control. Utilization of analytical tools and statistical techniques to define operational opportunities.
Timeline
Manager, Operational Excellence – Onsite Service
W.W. Grainger
01.2016 - 09.2022
Territory Manager of Onsite Services
W.W. Grainger
01.2016 - 09.2022
Market/Branch Manager
W.W. Grainger
06.2012 - 12.2016
Bachelor of Science - Business Studies Operation And Project Managment
Southern New Hampshire University
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