Summary
Overview
Work History
Education
Skills
Certification
Languages Skills
Timeline
Generic

Maria Teresa TORTOSA

Spring,TX

Summary

Highly-motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to take on new challenges and assume additional responsibilities.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Inbound Stower

Amazon FC
Houston, TX
07.2020 - Current
  • Responsible for storing merchandise in assorted-size bins, to be pulled for fulfillment of orders.
  • All items are inspected for damages, then scanned as they are stowed to ensure virtual and physical locations match accuracy of inventory to prevent false overages or true shortages.
  • Ensured compliance with company policies, procedures, and standards related to warehouse operations.
  • Maintained a safe, clean and organized work environment at all times.
  • In 2024, I became a Process Guide, which consists of conducting audits and coaching to ensure compliance with standards and metrics.
  • Communicated effectively with staff at all levels regarding process updates.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues directly to management.
  • Monitored progress of workflows against established timelines and deadlines.
  • Used warehouse equipment, such as pallet jacks, to move items as needed.
  • Collaborated with team members to improve stowing processes and increase productivity.
  • Worked flexible hours, including weekends and holidays, to meet warehouse demands.

F&B Outlets Manager

Marriott Hotel
Houston, TX
03.2018 - 12.2018
  • Successfully promoted to a managerial role and ensured seamless restaurant operations in line with company standards and procedures.
  • Motivated and closely collaborated with employees to enhance job performance through coaching, mentoring and training.
  • Maintained high standards in restaurant management, ensuring exceptional customer service.
  • Streamlined staff hiring and training processes by effectively coordinating employee schedules aligned with labor cost policies, consistently upholding company protocols.
  • Enhanced sales by implementing effective menu planning and creating unique specials. Streamlined operations through efficient supply ordering, budget management, and prompt resolution of guest complaints.
  • Effectively maintained the restaurant's financial performance by monitoring revenue, labor costs, inventory levels, profitability and quality targets.

F&B Outlets Supervisor

Marriott Hotel
Houston, TX
08.2010 - 02.2018
  • Ensured smooth running of the restaurant by handling all operational and administrative responsibilities during managerial absences.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Ensured customer satisfaction by attending to guests' special needs while they were dining
  • Completed bank audit and input schedule on ADP Time Saver software, effectively managing employee working hours and generating attendance reports
  • Maintained high standards of cleanliness and organization in dining and serving areas by conducting routine inspections
  • Enhances business protection by verifying legal drinking age and ceasing service to intoxicated customers.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.

F&B Hostess

Marriott Hotel
Houston, TX
09.2009 - 07.2010
  • Provided menus to customers and answered questions regarding menu items.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Assisted servers in bussing tables when needed during busy periods.
  • Demonstrated strong interpersonal skills when interacting with customers.

Production Assistant and Production Specialist

Tomball ISD
Tomball, TX
12.2009 - 06.2011
  • Collaborated closely with the production specialist under cafeteria manager's guidance while serving as a Production Assistant at 'Lakewood Elementary School' from 2009-2010, ensuring smooth meal preparation and clean-up.
  • From 2010-2011, excelled as a Production Specialist by cooking, serving meals to children, and effectively managing post-meal clean-up activities under the guidance of the cafeteria manager.
  • Held position of Production Specialist Assistant as a Substitute at the same school from November 2012 to February 2013

FRANSQUIN & CHAIBAN

Personal and Executive Assistant Manager
Brussels, Belgium
08.1988 - 11.2008
  • Provided administrative support to two managing Directors (during 20 years), and five Partners in the Real Estate (during 5 years).
  • Assisted managing Directors, Partners, and project managers in the architect field and real estate with general secretarial services and administrative support.
  • Facilitated effective teamwork among a broad range of departments.
  • Provided assistance to the accounting team by accurately inputting invoices using Cubic software.
  • Created meeting agendas, prepared advance materials, and conducted follow-up for meetings and team conferences.
  • Acted as key point of contact for external vendors, clients, and the organization.
  • Produced comprehensive written documents from dictated content and handwritten annotations.
  • Streamlined handling of both incoming and outgoing correspondences.

Education

Certificate Degree - Administrative Management Assistant

ISES Campus
Brussels, Belgium
01.1988

High School Diploma - Executive Secretary

Athenée Royal Jean-Absil
Brussels, Belgium
01.1986

Skills

  • Reliable, punctual and flexible
  • Team spirit and Team work with leadership skills
  • Team-player who can also work independently
  • Ability to handle/resolve problems
  • Trilingual in English, French and Spanish
  • Verbal and written communication
  • Efficiency and can-do attitude
  • Resilient behaviors
  • Dive deep
  • Time management abilities
  • Goal Setting and delivering results
  • Learn and being curious

Certification

  • TIPS Trainer Certification for 6 years
  • Trainer Award in 2015 from the Health Communications for TIPS(Training for Intervention ProcedureS)
  • Ethics, Code of Conduct and Workplace Harassment Training Program

Languages Skills

English
Professional
French
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Inbound Stower

Amazon FC
07.2020 - Current

F&B Outlets Manager

Marriott Hotel
03.2018 - 12.2018

F&B Outlets Supervisor

Marriott Hotel
08.2010 - 02.2018

Production Assistant and Production Specialist

Tomball ISD
12.2009 - 06.2011

F&B Hostess

Marriott Hotel
09.2009 - 07.2010

FRANSQUIN & CHAIBAN

Personal and Executive Assistant Manager
08.1988 - 11.2008

Certificate Degree - Administrative Management Assistant

ISES Campus

High School Diploma - Executive Secretary

Athenée Royal Jean-Absil

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Maria Teresa TORTOSA