Maria Teresita Sano
Chula Vista,CA
Summary
I am a highly motivated employee with a desire to take on new challenges.
With a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Director
St. Paul's Plaza
Chula Vista, California
10.2024 - 05.2025
- Oversaw daily operations, ensuring compliance with state and federal regulations.
- Supervised front-line staff to deliver high-quality services consistently.
- Established strong relationships with residents and families to address concerns effectively.
- Implemented programs for healthcare facilities, enhancing personnel training and administration.
- Fostered trust through open communication and responsive support initiatives.
- Planned team meetings to strategize care approaches and resolve operational issues.
- Collaborated with external organizations to provide comprehensive resident services.
- Managed departmental budgeting processes while maintaining cost-effectiveness.
Community Manager and Front Desk Supervisor
St. Paul's Plaza
Chula Vista
07.2019 - 10.2024
- Oversaw resident feedback initiatives to enhance services and amenities.
- Trained staff on community policies and best practices for resident interactions.
- Responded promptly to customer inquiries, ensuring satisfaction.
- Collected rent and payments, maintaining detailed reports on timely and delinquent accounts.
- Conducted regular inspections of buildings and common areas to identify repair needs.
- Utilized communication and problem-solving skills to resolve neighborhood disputes.
- Managed recruitment, training, and scheduling of community team members for optimal efficiency.
- Supervised front-line staff, ensuring high-quality service delivery.
Receptionist /Front Desk Agent
St. Paul's Plaza
Chula Vista, California
07.2015 - 07.2019
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Responded to guest complaints, resolving issues with professionalism and courtesy.
Education
Bachelor of Science - Elementary Education
Manuel L. Quezon University
Philippines 05-1986
Skills
- Customer service and client relations
- Communication skills
- Service-oriented mindset
- Front desk operations
- Administrative support
- Multitasking and prioritization
- Regulatory compliance
- Operations oversight
- Conflict resolution
- Team leadership
- Time management
- Adaptability and flexibility
Languages
English
Professional
Spanish
Professional
Filipino
Professional
Japanese
Elementary
Certification
- Residential Care for Elderly Administrator Certificate Program
- Medical Terminology Course
Timeline
Executive Director
St. Paul's Plaza
10.2024 - 05.2025
Community Manager and Front Desk Supervisor
St. Paul's Plaza
07.2019 - 10.2024
Receptionist /Front Desk Agent
St. Paul's Plaza
07.2015 - 07.2019
Bachelor of Science - Elementary Education
Manuel L. Quezon University