Summary
Overview
Work History
Education
Skills
Timeline
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Maria Theresa Barker

Las Vegas,NV

Summary

Hardworking Usher focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional leveraging 10 years' experience in the field.

Overview

11
11
years of professional experience

Work History

Theatre Usher

NYNY Casino
01.2023 - Current
  • Coordinated effectively with backstage crew members on show timings, intermissions, and late admissions into the theatre space.
  • Enhanced audience experience by efficiently guiding patrons to their designated seats and providing helpful assistance.
  • Ensured accessibility accommodations were provided for patrons with disabilities or special needs when necessary.
  • Assisted with set-up and break down of events to facilitate efficient and organized event preparation.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Handled crowd control to maintain order and prevent overcrowding.
  • Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.

Cage Cashier

Resorts World Genting
08.2021 - 12.2022
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Performed check cashing for customers based on company policies.
  • Checked customer identification and verified signatures for large transactions.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Proven ability to learn quickly and adapt to new situations.

Cage Cashier

Westgate Las Vegas Resort & Casino
07.2018 - 08.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Applied effective time management techniques to meet tight deadlines.
  • Ensured compliance with casino regulations and policies through diligent monitoring of cage activities.
  • Moved currency, coins and chips following exact security protocols.
  • Sold chips, tokens or tickets to patrons based on individual needs.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.

Pit Clerk

Venetian Palazzo
07.2015 - 06.2018
  • Enrolled table games guests in membership loyalty program to enhance guest experience, collect information for future marketing events and track transactions for compliance.
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Safeguarded casino assets through vigilant observation of all monetary transactions within the pit area.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

Loyalty Care Representative

Rivers Casino
10.2012 - 04.2015
  • Enrolled guests in membership loyalty program to enhance guest experience, collect information for future marketing events and track transactions for compliance.
  • Serve as the primary point of contact for loyalty club members, providing assistance with inquiries, account-related issues, and program benefits.
  • Proactively engage with loyalty club members through various communication channels, such as phone, email, live chat, or social media, to build relationships and foster a sense of loyalty.
  • Assist customers in enrolling in the loyalty club, explaining the benefits and rewards available to members. Ensure a smooth onboarding experience for new club members.
  • Communicate and promote exclusive offers, rewards, and promotions available to loyalty club members, encouraging participation and engagement.
  • Address and resolve member concerns or complaints promptly and professionally, aiming to achieve customer satisfaction and loyalty
  • Accurately update and maintain member information and interactions in the loyalty club database, ensuring data integrity and privacy compliance

Education

St. Augustine High School
Bulacan, Philippines

Skills

  • Patron Support
  • Public Speaking
  • Customer Requests
  • Hospitality service expertise
  • Guest Relations
  • Customer Relations

Timeline

Theatre Usher

NYNY Casino
01.2023 - Current

Cage Cashier

Resorts World Genting
08.2021 - 12.2022

Cage Cashier

Westgate Las Vegas Resort & Casino
07.2018 - 08.2021

Pit Clerk

Venetian Palazzo
07.2015 - 06.2018

Loyalty Care Representative

Rivers Casino
10.2012 - 04.2015

St. Augustine High School

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Maria Theresa Barker