Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Theresa Maldonado

Maria Theresa Maldonado

BAYTOWN,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

DHL Supply Chain
La Porte, TX
03.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Billing Coordinator Supervisor

City of Baytown
Baytown, Texas
07.2000 - 03.2022
  • Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
  • Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
  • Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
  • Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
  • Organized accounts for financial audits and supported audit process.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Generated monthly billing and posting reports for management review.
  • Handled account payments and provided information regarding outstanding balances.
  • Verified accuracy of accounts payable payments, resulting in [100]% reduction in payment errors and check reissues.
  • Collaborated with cross-functional teams to ensure accurate and timely billing for all products and services provided.

Education

High School Diploma -

Robert E Lee
Baytown, TX
05.1989

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Microsoft Excel
  • Microsoft outlook
  • Administrative support
  • Account management
  • Shipping and logistics

Languages

Spanish

Timeline

Customer Service Representative

DHL Supply Chain
03.2023 - Current

Billing Coordinator Supervisor

City of Baytown
07.2000 - 03.2022

High School Diploma -

Robert E Lee

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