Ma. Riatrina Soltow
Saint Paul,MN
Summary
Proven track record of enhancing production efficiency and customer satisfaction at Andersen Corporation and TELUS International Philippines. Skilled in production process, and understand the importance of safety and teamwork. Demonstrates strong work ethic and attention to detail, contributing to quality assurance and positive outcomes.
Overview
7
7
years of professional experience
Work History
Manufacturing Associate
Andersen Corporation
Bayport, MN
06.2022 - Current
- Collaborate with other team members to improve production processes .
- Training of new employees on proper operation of machines used in the manufacturing process.
- Knowledge of operating all workstations in the assembly line while always keeping in mind safety and quality.
- Monitor machines for malfunctions that may affect product quality or production efficiency.
- Organized work to meet demanding production goals.
Customer Service Associate
TELUS International Philippines
Quezon City, PH
03.2017 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Education
Bachelor of Science - Business Administration Major in Marketing
Manila Business College
Manila, Philippines2026
Skills
- Assembly line experience
- Adaptable learner
- Machine Operation
- Stress Tolerance
- Teamwork and Communication
- Attention to Detail
- Strong Work Ethic
- Punctual and Reliable
- Computer Skills
- Positive Attitude
- Following Instructions
- Worksite safety
- Quality assurance standards
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Manufacturing Associate
Andersen Corporation
06.2022 - Current
Customer Service Associate
TELUS International Philippines
03.2017 - 12.2021
Bachelor of Science - Business Administration Major in Marketing
Manila Business College