Maria Trisha Tabarangao
Chandler,AZ
Summary
Committed to addressing customer needs, fostering satisfaction, and cultivating long-term loyalty through exceptional service.
Executed diverse tasks to streamline service operations and maintain high standards of customer satisfaction in foodservice environments.
Achieved high customer satisfaction by delivering prompt and energetic responses to special requests. Enhanced operational efficiency through strong collaboration with servers, hosts, and management. Drove team success by maintaining open lines of communication throughout service.
Overview
7
7
years of professional experience
Work History
Server/Bartender/Manager
Salt Tacos Y Tequila
Gilbert, Arizona
11.2021 - Current
- Engaged with restaurant personnel to streamline processes and improve overall service delivery.
- Conducted detailed training for new servers, focusing on operational procedures and customer service standards.
- Engaged with kitchen staff to relay customer allergy information and special requests for optimal service delivery.
- Utilized cash register and point-of-sale system to ensure accurate recording of customer orders.
- Resolved customer inquiries and issues promptly to ensure a seamless service experience.
- Enhanced customer satisfaction by maintaining up-to-date knowledge of daily specials and new menu items.
- Oversaw guest interactions to guarantee timely and respectful service delivery.
- Conducted follow-ups with customers regarding meal satisfaction and swiftly resolved concerns to maintain high service standards.
- Managed interactions with a high volume of customers daily, prioritizing quality service and customer retention.
- Oversaw cash drawer activities, meticulously processing comps and voids while finalizing nightly closing procedures.
Server
Cogburns
Gilbert
05.2019 - 10.2021
- Managed customer order collection, prioritizing precision and promptness in service delivery.
- Executed timely collection of used dishes and glasses to uphold cleanliness and enhance guest dining experiences.
- Performed necessary cleaning duties at the conclusion of each shift to maintain high standards of operational efficiency.
Education
High School Diploma -
Highland Highschool
Gilbert05-2019
Skills
- Staff Supervision & Shift Leadership
- Conflict Resolution
- Policy Enforcement & Accountability
- Speed Bartending in High-Volume settings
- Guest Recovery & Complaint Resolution
Executed cash handling procedures and generated end-of-day financial reports
Assisted in identifying upselling opportunities to enhance customer satisfaction Supported sales teams in achieving performance targets through effective communication Contributed to training sessions focused on improving sales techniques
Executed beverage preparation processes to ensure high-quality service delivery
Restocked supplies to maintain inventory levels Assisted team members in organizing stock for efficient access Supported daily operations by ensuring product availability
Assisted in arranging table settings for events Supported team in maintaining cleanliness and organization of dining areas Contributed to positive guest experiences through attention to detail
Assisted in delivering food orders to customers in a timely manner Supported team members in maintaining high standards of service Contributed to a positive customer experience through effective communication
Assisted in engaging guests through effective communication and support Facilitated positive experiences by addressing guest inquiries and concerns Contributed to team efforts in enhancing guest satisfaction
Demonstrated unwavering commitment to achieving high-quality results in all tasks
Ensured precision in order fulfillment processes to enhance customer satisfaction
Timeline
Server/Bartender/Manager
Salt Tacos Y Tequila
11.2021 - Current
Server
Cogburns
05.2019 - 10.2021
High School Diploma -
Highland Highschool