Maria Tun
El Mirage,AZ
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Professionally trained Hairstylist/Colorist with 21 years of experience working with a variety of customers of all age groups and ethnicity along with retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in both English and Spanish.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Master Hair Stylist and Colorist/Permanent Makeup Artist
Self Employed
El Mirage, AZ
01.2018 - Current
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Initiated and engaged clients in conversations as part of personalized service.
- Produced creative and technically accurate visual presentations using most current styling trends.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls to assess customer needs, schedule appointments and give advice about hairstyle and color options.
- Answered phone calls and emails to schedule client appointments.
Lead Hairstylist and Colorist/Skin Care Specialist
Monica's Beauty Salon
Youngtown, AZ
03.2011 - 11.2017
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Welcomed clients arriving for appointments.
- Stocked treatment rooms with proper supplies.
- Resolved customer complaints and facilitated conflict resolutions.
- Notified supervisor of supply needs to maintain stock of necessary items.
Manager's Assistant
Sunny's Hair And Wigs
Phoenix, AZ
05.2007 - 10.2008
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
Professional Hairstylist/Manicurist and Pedicurist
Damien And Ralph Salon And Spa
Downey, CA
06.2001 - 08.2005
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Processed payments, entering sales in register for prompt customer service.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Distributed business cards outside of salon to generate new business.
- Completed wet styling, thermal styling, permanent waving and hair relaxing services.
- Permed, relaxed and bleached hair for customers daily.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Escorted guests to and from treatment rooms for specialty salon services.
Lead Floral Designer/Manager's Assistant/Delivery Driver
Bell Gardens Flowers And Gifts
Bell Gardens, CA
10.1996 - 07.2000
- Prepared potted plants and bouquets based on customer requirements.
- Properly package flowers and plants for damage-free delivery.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Cosmetology Instructor
Los Angeles Trade Technical College
Los Angeles, CANo Degree - Business Education
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZNo Degree - Art Education
University of Southern California
Los Angeles, CACertified License - Permanent Cosmetics And Tattooing
APM Make Up Academy
Peoria, AZ03.2022
Associate of Arts - Cosmetology
Los Angeles Trade Technical College
Los Angeles, CA08.2004
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.2000
Skills
- Product Recommendations
- Reading Comprehension
- Supply Ordering and Maintenance
- Problem Anticipation and Resolution
- Customer Consulting
- Competitive and Consumer Market Analysis
- Digital Recordkeeping
- Information Updates
- Accounting and Billing
- Administrative Support
- Retail Inventory Management
- Spreadsheet Tracking
Languages
Spanish
Native or Bilingual
Certification
- Licensed Cosmetologist since 2002.
- Certified permanent make-up artist since 2021.
- Certification in accounting since 2019 .