Summary
Overview
Work History
Education
Skills
Languages
Certificates
Timeline
Generic
Maria V Otermin

Maria V Otermin

Miami,FL

Summary

Results-driven Store Assistant Manager & Sales Assistant Manager, with a strong background in customer service. Skilled in team leadership, conflict resolution, and operational efficiency. Proven ability to create positive customer experiences while effectively managing complex issues. Achieved significant improvements in customer satisfaction rates and fostered team collaboration in previous roles.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

KMO Logistics, LLC
Miami, FL
01.2024 - Current
  • Managed the day-to-day operations of The UPS Store, including customer service, inventory management, and staff scheduling.
  • Received and processed packages for shipping, including accessing shipment manifesting software and generating labels.
  • Performed public notary duties, notarizing wills, trusts, deeds, contracts, affidavits and more
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Sales Office Manager

GUARANTEE PAINTING, LLC
Miami, FL
06.2023 - 01.2024
  • Created and maintained detailed records of sales, customer service inquiries and accounts receivable.
  • Responded to incoming marketing leads promptly and scheduled appointments.
  • Streamlined material supply by facilitating orders and coordinating deliveries to job sites.
  • Followed up with customers to obtain feedback on completed work.
  • Reviewed workers' hours for payroll.
  • Ensured proper tracking and management of uniform inventory for workers.
  • Managed proposal submissions and scheduled project timelines.

Cashier - Store Associate

Stop&Shop, LLC
Lyons, NJ
02.2023 - 12.2023
  • Efficiently process customer transactions, including scanning items, totaling purchases, and processing payments accurately.
  • Maintain a clean and organized checkout area, assist customers with any inquiries or concerns, and ensure a positive shopping experience.
  • Collaborate with team members to ensure smooth store operations and contribute to a positive and friendly work environment.

Education

High School Diploma -

Bernards High School
Bernardsville, NJ
06.2023

Skills

  • Efficient Learner
  • Responsive to New Challenges
  • Service Excellence
  • Effective Multitasking
  • Teamwork
  • Interpersonal Communication
  • Critical Thinking Skills
  • Customer experience
  • Records Management

Languages

  • ENGLISH
  • SPANISH

Certificates

Florida Public Notary Certificate

Timeline

Assistant Store Manager

KMO Logistics, LLC
01.2024 - Current

Sales Office Manager

GUARANTEE PAINTING, LLC
06.2023 - 01.2024

Cashier - Store Associate

Stop&Shop, LLC
02.2023 - 12.2023

High School Diploma -

Bernards High School

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Maria V Otermin