Summary
Overview
Work History
Education
Skills
Timeline
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Maria V Patino

Pomona,CA

Summary

Enthusiastic Client Service professional with 10 years of client interface experience. Well-versed in different products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

E Home International Inc
Chino, CA
05.2022 - Current
  • Composed letters, memos, reports, emails, and other written correspondence as required by management staff.
  • Managed incoming calls while providing information, or transferring callers to appropriate personnel.
  • Coordinated mailings, including sorting mail, preparing packages for shipping via courier service, or postal service.
  • Entered data into spreadsheets using Microsoft Excel, or other similar programs.
  • Answered questions from customers regarding the products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Verified accuracy of incoming and outgoing shipments against bills of lading.
  • Coordinated with carriers for timely pickups and deliveries, as well as resolving any discrepancies or issues that may arise during transport.
  • Provided customer service support by responding to inquiries regarding shipment statuses or other logistics related issues.
  • Processed claims for damaged goods or lost items in transit.
  • Dispatched information to service providers to schedule freight movement.
  • Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
  • Managed warehouse staff performance and provided guidance on best practices for efficient operations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Responded to customer issues to provide immediate resolution.

Housekeeper

Welcome Inn
Corona, CA
11.2021 - 05.2022
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Data Entry Clerk

Hunter Green LLC
Hemet, CA
11.2019 - 10.2021
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Reduced physical document storage 75% by scanning and eliminating outdated records.
  • Prepared payroll documentation by entering data into cumulative payroll document.
  • Translated written documentation and notes into emails and other types of correspondence.
  • Obtained scanned records and uploaded into company databases.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Processed accurate payroll for 4 staff and submitted direct deposits with Quickbooks.
  • Maintained organized filing system of paper and electronic documents.

Education

Some College (No Degree) - Paralegal Studies

Riverside City College
Riverside, CA

High School Diploma -

Ramona High School
Riverside, CA
06.2012

Skills

  • Collecting information
  • Verifying data accuracy
  • Ability to type 60 WPM
  • Meticulous attention to detail
  • Customer service-oriented
  • Critical thinker
  • Bilingual
  • Office Administration
  • Data Entry
  • Bookkeeping
  • Filing
  • Positive and Professional
  • Verbal and Written Communication
  • Organization Skills
  • Delivery Scheduling

Timeline

Administrative Assistant

E Home International Inc
05.2022 - Current

Housekeeper

Welcome Inn
11.2021 - 05.2022

Data Entry Clerk

Hunter Green LLC
11.2019 - 10.2021

Some College (No Degree) - Paralegal Studies

Riverside City College

High School Diploma -

Ramona High School

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Maria V Patino