MARIA V TORRES VELEZ
PORT ST LUCIE,United States
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Bilingual Cust Serv Representative
Alorica Inc
Remote Port Saint Lucie, FL
11.2017 - Current
- Greeted customers remotely and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Participated in training sessions designed to improve overall job performance.
- Answered questions and resolved concerns for customer support.
- Established relationships with existing customers to promote new product or service opportunities.
Education
Bachelor of Science - Business Management
University of Maryland - College Park
College Park, MD06-1978
Skills
- Sales Reporting
- Technical Troubleshooting
- Customer Support
- Telephone reception
- Sales Support
- Sales expertise
Languages
Spanish
Full Professional
Timeline
Bilingual Cust Serv Representative
Alorica Inc
11.2017 - Current
Bachelor of Science - Business Management
University of Maryland - College Park
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