MARIA VALENTINA VEGA

- Lead the Women’s department (30% of total store revenue), managing 2 team leaders and 120+ associates.
- Drive daily commercial strategy, including product placement, pricing insights, trend analysis, and demand-based inventory planning.

- Oversee departmental performance using data analytics to balance sales, stock accuracy, margin opportunities, and customer behavior.
- Coach and develop leadership talent, manage performance, training plans, and succession growth for direct reports.
- Implement elevated customer service standards, ensuring a seamless in-store experience across all key customer touchpoints.
- Spearheaded onboarding and training for a new store opening, acting as the most experienced manager, guiding the leadership structure.

- Managed inventory levels, ensuring stock availability, and organization.

Key Achievements:
- Successfully leading the store’s highest-volume department, owning 30% of total sales
- Built and trained a brand-new store team as senior opening leader
- Strengthened service culture across teams, driving positive customer survey results

• Supervised daily operations to ensure efficient workflow and adherence to company standards.
• Trained and mentored team members on best practices and operational procedures.
• Implemented process improvements, enhancing productivity and reducing errors in inventory management.
• Coordinated team schedules to optimize staffing levels during peak hours and events.
• Managed multiple high-impact departments: Beauty, Socks, Women’s Sleepwear, and Underwear.
• Led front-of-house customer experience zones, including registers, self-checkout, and fitting rooms; owned service KPIs, and customer satisfaction results.
• Coached teams on conversion, basket engagement, and service excellence to elevate the overall customer experience.
• Monitored weekly NPS/survey scores, delivering structured action plans to improve customer engagement and service quality.

Key Achievements:
- Recognized by US Company President for operating one of the top-performing departments nationwide
- Awarded for customer service excellence and department performance leadership

• Assisted customers with product selection, enhancing shopping experience and driving customer satisfaction.
• Managed inventory levels, ensuring timely restocking of shelves and maintaining product availability.
• Operated point-of-sale systems efficiently, processing transactions accurately and resolving payment issues.
• Trained new associates on store policies, procedures, and customer service standards to improve team performance.
• Interacted daily with a high customer volume, delivering efficient service while maintaining store standards.
• Executed daily cash handling procedures, ensuring accuracy and security of financial transactions.

Key Achievements:

- Selected to join the opening team, transitioning from part-time to full-time in less than 2 months due to performance.