Summary
Overview
Work History
Education
Skills
Timeline
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Maria Valerina Maldonado

San Diego,CA

Summary

Skilled Data Entry professional with 20 years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency.

Overview

24
24
years of professional experience

Work History

Underwriting Technician

GEICO
05.2003 - Current
  • Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
  • Evaluated applications to determine insurance coverage and appropriate risk classifications.
  • Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
  • Collaborated with other professionals to develop innovative underwriting solutions.
  • Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
  • Managed and review over 100 policies daily

Reissue Clerk

GEICO
02.2003 - 05.2003
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers. Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Phone Operator

GEICO
12.2001 - 02.2003
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.

Assistant Manager

Togo's Sandwiches
05.2000 - 10.2001
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Cashier

Miramar Navy Exchange
10.1999 - 02.2000
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

San Diego City College
San Diego

High School Diploma -

Mira Mesa High School
San Diego, CA
06.1999

Skills

  • Insurance Underwriting
  • Explain Company Policies
  • Project Requirements
  • Business Process

Timeline

Underwriting Technician

GEICO
05.2003 - Current

Reissue Clerk

GEICO
02.2003 - 05.2003

Phone Operator

GEICO
12.2001 - 02.2003

Assistant Manager

Togo's Sandwiches
05.2000 - 10.2001

Cashier

Miramar Navy Exchange
10.1999 - 02.2000

San Diego City College

High School Diploma -

Mira Mesa High School

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Maria Valerina Maldonado